Customer Service Representative Jobs in Kansas, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative, Open Availability
- Casey, IL (18 miles from Kansas, IL)
- 2 days ago
- Casey, IL (18 miles from Kansas, IL)
- 2 days ago
Store 4701306: 502 SR 49/504 N Central Ave, Casey, Illinois 62420 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
- Mattoon, IL (24 miles from Kansas, IL)
- 7 days ago
- Mattoon, IL (24 miles from Kansas, IL)
- 7 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized...
3rd shift Cashier / Customer Service Associate - Charleston
- Charleston, IL (13 miles from Kansas, IL)
- 14 days ago
- Charleston, IL (13 miles from Kansas, IL)
- 14 days ago
$15.50 PER HOUR WITH A 25 CENT PAY INCREASE EVERY 3 months in 2025 GET PAID EVERY WEEK!! Mach 1 Stores of Charleston, Illinois is looking to hire an Entry-Level Customer Service Associate to greet...
Customer Service Representative
- Arcola, IL (22 miles from Kansas, IL)
- 30+ days ago
- Arcola, IL (22 miles from Kansas, IL)
- 30+ days ago
Customer Service Representative A local company is searching for a customer service representative who will have core responsibilities in an insurance office....
Customer Service Rep(02902)- 1001 Charleston Ave
- Mattoon, IL (24 miles from Kansas, IL)
- 60+ days ago
- Mattoon, IL (24 miles from Kansas, IL)
- 60+ days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(09184)- 667 Lincoln Ave
- Charleston, IL (13 miles from Kansas, IL)
- 60+ days ago
- Charleston, IL (13 miles from Kansas, IL)
- 60+ days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(09190)- 604 E Jasper St
- Paris, IL (11 miles from Kansas, IL)
- 60+ days ago
- Paris, IL (11 miles from Kansas, IL)
- 60+ days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Demographic Data for Kansas, IL
Moving to Kansas, IL? Find some basic demographic data about Kansas, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Kansas, IL
Highest Education Level
Customer Service Representatives in Kansas, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »