Customer Service Representative Jobs in Franklin, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Loss Prevention Customer Service Associate II
- Leland Grove, IL (23 miles from Franklin, IL)
- 6 hours ago
- Leland Grove, IL (23 miles from Franklin, IL)
- 6 hours ago
HomeGoods Chez TJX Companies, chaque jour apporte de nouvelles occasions de croissance, de decouverte et d'accomplissement. Vous ferez partie d'une equipe dynamique qui prone la diversite,...
- Chatham, IL (19 miles from Franklin, IL)
- 9 days ago
- Chatham, IL (19 miles from Franklin, IL)
- 9 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Jacksonville, IL (12 miles from Franklin, IL)
- 14 days ago
- Jacksonville, IL (12 miles from Franklin, IL)
- 14 days ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....
Customer Service Representative, PT Evenings
- Jacksonville, IL (12 miles from Franklin, IL)
- 16 days ago
- Jacksonville, IL (12 miles from Franklin, IL)
- 16 days ago
Store 4701218: 602 N Main St, Jacksonville, Illinois 62650 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Pharmacy Customer Service Associate
- Chatham, IL (19 miles from Franklin, IL)
- 28 days ago
- Chatham, IL (19 miles from Franklin, IL)
- 28 days ago
Pharmacy Customer Service Associate Company: Walgreens Location: CHATHAM, IL Date Posted: 3/4/25, 6:41 AM Job Description: Models and delivers a distinctive and delightful customer experience....
- Jacksonville, IL (12 miles from Franklin, IL)
- 90+ days ago
- Jacksonville, IL (12 miles from Franklin, IL)
- 90+ days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Customer Service Rep(02896) - 1030 Jason Place
- Chatham, IL (19 miles from Franklin, IL)
- 90+ days ago
- Chatham, IL (19 miles from Franklin, IL)
- 90+ days ago
Customer Service Representatives with Dominos Pizza undertake a variety of duties....
Customer Service Rep(02830) - 901 W MORTON AVE
- Jacksonville, IL (12 miles from Franklin, IL)
- 90+ days ago
- Jacksonville, IL (12 miles from Franklin, IL)
- 90+ days ago
Customer Service Representatives with Dominos Pizza undertake a variety of duties....
Demographic Data for Franklin, IL
Moving to Franklin, IL? Find some basic demographic data about Franklin, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Franklin, IL
Highest Education Level
Customer Service Representatives in Franklin, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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