Customer Service Representative Jobs in Edwardsville, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Account Representative
- Cahokia, IL (22 miles from Edwardsville, IL)
- 1 hour ago
- Cahokia, IL (22 miles from Edwardsville, IL)
- 1 hour ago
Ready to do your best work? Interested in a minimum starting hourly rate of $15.17 per hour - $17.85 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Savers / Value Village Careers - Customer Service Associate
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 1 hour ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 1 hour ago
Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing,...
Customer Service Agent II, APSC
- Clayton, MO (24 miles from Edwardsville, IL)
- 2 hours ago
- Clayton, MO (24 miles from Edwardsville, IL)
- 2 hours ago
We are so glad you are interested in joining Sutter Health! Organization: S3-Sutter Shared Services-Utah Position Overview: Receives incoming inquiries and service requests from patients,...
Loss Prevention Customer Service Associate
- Overland, MO (24 miles from Edwardsville, IL)
- 2 hours ago
- Overland, MO (24 miles from Edwardsville, IL)
- 2 hours ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service - Self Storage Manager
- Florissant, MO (23 miles from Edwardsville, IL)
- 7 hours ago
- Florissant, MO (23 miles from Edwardsville, IL)
- 7 hours ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $14.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
- Collinsville, IL (11 miles from Edwardsville, IL)
- 14 hours ago
- Collinsville, IL (11 miles from Edwardsville, IL)
- 14 hours ago
Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 17 hours ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 17 hours ago
Job Type Full-time Description A successful Member Service Representative, will build and maintain strong relationships with members and teammates, while completing routine teller transactions as...
- Clayton, MO (24 miles from Edwardsville, IL)
- 1 day ago
- Clayton, MO (24 miles from Edwardsville, IL)
- 1 day ago
High school diploma or GED equivalent and one year of direct customer service or call center experience....
Retail Customer Service Cashier
- Sauget, IL (22 miles from Edwardsville, IL)
- 1 day ago
- Sauget, IL (22 miles from Edwardsville, IL)
- 1 day ago
Req ID: 459074 Address: 2005 Mousette LN Sauget, IL, 62206 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) 100%...
Part Time - Customer Service Associate - Tool Rental - Flexible
- Alton, IL (11 miles from Edwardsville, IL)
- 2 days ago
- Alton, IL (11 miles from Edwardsville, IL)
- 2 days ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This...
Retail Customer Service Cashier
- Sauget, IL (18 miles from Edwardsville, IL)
- 2 days ago
- Sauget, IL (18 miles from Edwardsville, IL)
- 2 days ago
Req ID: 459074 Address: 2005 Mousette LN Sauget, IL, 62206 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) 100%...
- North County, MO (15 miles from Edwardsville, IL)
- 2 days ago
- North County, MO (15 miles from Edwardsville, IL)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Mortgage Customer Service Representative
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 2 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 2 days ago
Skills and Requirements Mortgage Industry Experience Bachelor's Degree in Finance or Business Current Call Center Experience 1+ year experience working in loan collections or financial industry Comfortable...
Customer Service Representative
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 2 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 2 days ago
TEKsystems is seeking remote customer service representatives to join our clients team! Candidates must reside in one of the following states: Iowa, Illinois, Missouri, or Nebraska....
Demographic Data for Edwardsville, IL
Moving to Edwardsville, IL? Find some basic demographic data about Edwardsville, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Edwardsville, IL
Highest Education Level
Customer Service Representatives in Edwardsville, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Customer Relations
- Stocking
- Telephone Skills
- Listening
- Friendliness
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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