Customer Service Representative Jobs in Des Plaines, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Palatine, IL (8 miles from Des Plaines, IL)
- 10 days ago
- Palatine, IL (8 miles from Des Plaines, IL)
- 10 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Representative
- Lincolnwood, IL (7 miles from Des Plaines, IL)
- 3 hours ago
- Lincolnwood, IL (7 miles from Des Plaines, IL)
- 3 hours ago
Store 4706719: 7201 N Cicero Ave, Lincolnwood, Illinois 60712 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Afternoon
- Lincolnwood, IL (7 miles from Des Plaines, IL)
- 3 hours ago
- Lincolnwood, IL (7 miles from Des Plaines, IL)
- 3 hours ago
Store 4706719: 7201 N Cicero Ave, Lincolnwood, Illinois 60712 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Rep(02738) - 1450 West Main Street
- Saint Charles, IL (22 miles from Des Plaines, IL)
- 4 hours ago
- Saint Charles, IL (22 miles from Des Plaines, IL)
- 4 hours ago
Company Description Job Description Customer Service Representative / Pizza Maker The following general description applies to all Customer Service Representatives....
Customer Service Rep(09168) - 18W333 Roosevelt Road
- Lombard, IL (13 miles from Des Plaines, IL)
- 4 hours ago
- Lombard, IL (13 miles from Des Plaines, IL)
- 4 hours ago
Company Description Job Description Customer Service Representative / Pizza Maker The following general description applies to all Customer Service Representatives....
Aviation Front Desk Customer Service Representative
- Chicago, IL (15 miles from Des Plaines, IL)
- 5 hours ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 5 hours ago
Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where...
- Lisle, IL (20 miles from Des Plaines, IL)
- 5 hours ago
- Lisle, IL (20 miles from Des Plaines, IL)
- 5 hours ago
Essential Job Responsibilities: Pick-up and deliver mail, parcels, and other items to customers within established timeframes and service standards Lift large bundles of mail, overnight packages....
Air Export Customer Service Agent
- Bensenville, IL (7 miles from Des Plaines, IL)
- 5 hours ago
- Bensenville, IL (7 miles from Des Plaines, IL)
- 5 hours ago
We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we...
Air Export Customer Service Agent
- Bensenville, IL (6 miles from Des Plaines, IL)
- 7 hours ago
- Bensenville, IL (6 miles from Des Plaines, IL)
- 7 hours ago
Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the...
Customer Service Representative - Orthopedic Clinic University of Illinois - Chicago
- Chicago, IL (15 miles from Des Plaines, IL)
- 9 hours ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 9 hours ago
Customer Service Representative - Orthopedic Clinic Customer Service Representative - Orthopedic Clinic Hiring Department : Orthopedics Location : Chicago, IL USA Requisition ID : 1031441 FTE : 1 Work...
Customer Service Representative - FS
- Chicago, IL (15 miles from Des Plaines, IL)
- 15 hours ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 15 hours ago
Your Role on the Team As a Customer Service Representative Field Services at Invitation Homes you are responsible for providing administrative support, customer service and maintenance solutions to...
Customer Service Representative - Orthopedic Clinic
- Chicago, IL (15 miles from Des Plaines, IL)
- 16 hours ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 16 hours ago
Customer Service Representative - Orthopedic Clinic Hiring Department : Orthopedics Location : Chicago, IL USA Requisition ID : 1031441 FTE : 1 Work Schedule : Monday - Friday 37.5 hours weekly Shift...
Part-Time Customer Service Representative - 6W Stepdown
- Chicago, IL (15 miles from Des Plaines, IL)
- 16 hours ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 16 hours ago
Part-Time Customer Service Representative - 6W Stepdown Hiring Department : 6W Stepdown Location : Chicago, IL USA Requisition ID : 1031431 FTE :.6 Work Schedule : Saturday and Sunday 7am-7pm Shift...
- Buffalo Grove, IL (8 miles from Des Plaines, IL)
- 16 hours ago
- Buffalo Grove, IL (8 miles from Des Plaines, IL)
- 16 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service - Whole Foods
- Evanston, IL (9 miles from Des Plaines, IL)
- 16 hours ago
- Evanston, IL (9 miles from Des Plaines, IL)
- 16 hours ago
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Demographic Data for Des Plaines, IL
Moving to Des Plaines, IL? Find some basic demographic data about Des Plaines, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Des Plaines, IL
Highest Education Level
Customer Service Representatives in Des Plaines, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Reception
- Inbound/Outbound Calling
- Reimbursement
- Energetic
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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