Customer Service Representative Jobs in Champaign, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative - 1st shift - Champaign, IL
- Champaign, IL
- 7 hours ago
- Champaign, IL
- 7 hours ago
Position Overview: The Customer Service Representative is responsible for activities in the Welcome Center or Customer Service Office as the primary point of contact for all internal and external customer...
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Customer Service Representative, Full or Part Time
- Mahomet, IL (11 miles from Champaign, IL)
- 3 days ago
- Mahomet, IL (11 miles from Champaign, IL)
- 3 days ago
Store 4701432: 506 S Prairie View Rd, Mahomet, Illinois 61853 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Open Availability
- Rantoul, IL (14 miles from Champaign, IL)
- 3 days ago
- Rantoul, IL (14 miles from Champaign, IL)
- 3 days ago
Store 4701430: 1295 E Grove, Rantoul, Illinois 61866 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Store 4700103: 1713 W John St, Champaign, Illinois 61821 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Store 4700103: 1713 W John St, Champaign, Illinois 61821 Availability - Shift/Days Full time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Overnights
- Rantoul, IL (14 miles from Champaign, IL)
- 5 days ago
- Rantoul, IL (14 miles from Champaign, IL)
- 5 days ago
Store 4701445: 220 S Murray Rd, Rantoul, Illinois 61866 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative....
Customer Service Representative, Evenings
- Rantoul, IL (14 miles from Champaign, IL)
- 5 days ago
- Rantoul, IL (14 miles from Champaign, IL)
- 5 days ago
Store 4701445: 220 S Murray Rd, Rantoul, Illinois 61866 Availability - Shift/Days Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative....
The Customer Service Representative is to offer an industry-leading customer service experience via Chat, Email, or Phone....
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Ready for a wild ride into the world of convenience store stardom? Buckle up, buttercup, because Mach 1 Stores in Champaign, Illinois is about to make your dreams come true! Blast off with $15-$16...
Customer Service Representative
- Urbana, IL (1 mile from Champaign, IL)
- 9 days ago
- Urbana, IL (1 mile from Champaign, IL)
- 9 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Cashier / Customer Service Associate - Champaign 3rd
- Champaign, IL
- 15 days ago
- Champaign, IL
- 15 days ago
Mach 1 Stores of Champaign, Illinois is looking to hire an Entry-Level Customer Service Associate to greet customers and efficiently handle our store's operational duties. Are you a customer...
Customer Service Representative, PT Open Availability
- Urbana, IL (1 mile from Champaign, IL)
- 23 days ago
- Urbana, IL (1 mile from Champaign, IL)
- 23 days ago
Store 4701413: 507 W University, Urbana, Illinois 61801 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Champaign, IL
Moving to Champaign, IL? Find some basic demographic data about Champaign, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Champaign, IL
Highest Education Level
Customer Service Representatives in Champaign, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »