Customer Service Representative Jobs in Champaign, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
Customer Service Representative - Small Animal Clinic
- Urbana, IL (1 mile from Champaign, IL)
- 1 day ago
- Urbana, IL (1 mile from Champaign, IL)
- 1 day ago
Customer Service Representative - Small Animal Clinic Veterinary Teaching Hospital In 2024 Forbes ranked the University of Illinois Urbana-Champaign as #13 among all US public colleges, on the basis...
- Urbana, IL (1 mile from Champaign, IL)
- 2 days ago
- Urbana, IL (1 mile from Champaign, IL)
- 2 days ago
Customer Service Assoicate Urbana, IL, USA Req #2715 Thursday, April 17, 2025 Are you passionate about making a difference in our community? Join the ImpactLife team to help us Change the World....
Customer Service Representative, PT Evenings
- Urbana, IL (1 mile from Champaign, IL)
- 2 days ago
- Urbana, IL (1 mile from Champaign, IL)
- 2 days ago
Store 4701301: 2011 N Lincoln Ave, Urbana, Illinois 61801 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, PT Days
- Urbana, IL (1 mile from Champaign, IL)
- 2 days ago
- Urbana, IL (1 mile from Champaign, IL)
- 2 days ago
Store 4700159: 1809 N Cunningham Ave, Urbana, Illinois 61802 Availability - Shift/Days Part time Day Shift - All Days Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Representative, Overnights
- Savoy, IL (4 miles from Champaign, IL)
- 2 days ago
- Savoy, IL (4 miles from Champaign, IL)
- 2 days ago
Store 4701400: 407-A N Dunlap, Savoy, Illinois 61874 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative....
Waiting Room Customer Service Attendant
- Urbana, IL (1 mile from Champaign, IL)
- 4 days ago
- Urbana, IL (1 mile from Champaign, IL)
- 4 days ago
Overview The Waiting Room-Customer Service Attendant is responsible for providing excellent customer service. Oversees the day-to-day operations of the HVI and Surgical Waiting Rooms, checking...
Starting pay: $20 per hour + incentives The Customer Service Representative (CSR) actively engages customers both via phone and in person to recommend, offer and sell services based on the customer's...
Customer Service Representative, Full or Part Time
- Champaign, IL
- 5 days ago
- Champaign, IL
- 5 days ago
Store 4701399: 1601 W Springfield Ave, Champaign, Illinois 61821 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Ready for a wild ride into the world of convenience store stardom? Buckle up, buttercup, because Mach 1 Stores in Champaign, Illinois is about to make your dreams come true! Blast off with $15-$16...
- Urbana, IL (1 mile from Champaign, IL)
- 9 days ago
- Urbana, IL (1 mile from Champaign, IL)
- 9 days ago
One (1) year (12 months) of work experience comparable to that gained as a Customer Service Representative Knowledge, Skills and Abilities Ability to maintain a professional appearance and interact...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Opening Statement Client...
Store 4701443: 4202 W Springfield, Champaign, Illinois 61822 Availability - Shift/Days Full time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
un Customer Service Representative - Join Fast compensation: Earn $60K - $120K per year Responsibilities: Handle Inquiries: Respond to customer questions and provide detailed information about our products...
Store 4701403: 59 E Green, Champaign, Illinois 61820 Availability - Shift/Days Full time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Champaign, IL
Moving to Champaign, IL? Find some basic demographic data about Champaign, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Champaign, IL
Highest Education Level
Customer Service Representatives in Champaign, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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