Customer Service Representative Jobs in Alton, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Client Service Representative, National Accounts
- Saint Louis, MO (21 miles from Alton, IL)
- 11 hours ago
- Saint Louis, MO (21 miles from Alton, IL)
- 11 hours ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
- Clayton, MO (22 miles from Alton, IL)
- 11 hours ago
- Clayton, MO (22 miles from Alton, IL)
- 11 hours ago
Under regular supervision, the Customer Service Representative provides customer support for a variety of inquiries, including billing issues and product/service concerns....
Customer Service Representative, Days
- Saint Charles, MO (18 miles from Alton, IL)
- 1 day ago
- Saint Charles, MO (18 miles from Alton, IL)
- 1 day ago
Store 4701645: 3700 Elm St, St Charles, Missouri 63301 Availability - Shift/Days Day Shift - All Days Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Evenings
- Saint Charles, MO (18 miles from Alton, IL)
- 1 day ago
- Saint Charles, MO (18 miles from Alton, IL)
- 1 day ago
Store 4701645: 3700 Elm St, St Charles, Missouri 63301 Availability - Shift/Days Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative....
Pharmacy Customer Service Associate
- Clayton, MO (22 miles from Alton, IL)
- 1 day ago
- Clayton, MO (22 miles from Alton, IL)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Saint Louis, MO (21 miles from Alton, IL)
- 1 day ago
- Saint Louis, MO (21 miles from Alton, IL)
- 1 day ago
Bone Dry Roofing is searching for a Customer Service Representative (CSR) to work closely with other team members to provide outstanding service to our customers in the St. Louis market....
Customer Service Representative, Overnights
- Edwardsville, IL (11 miles from Alton, IL)
- 1 day ago
- Edwardsville, IL (11 miles from Alton, IL)
- 1 day ago
Store 4701599: 629 W Schwarz St, Edwardsville, Illinois 62025 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative - LAB
- Saint Louis, MO (21 miles from Alton, IL)
- 1 day ago
- Saint Louis, MO (21 miles from Alton, IL)
- 1 day ago
Additional Information About the Role Are you a customer service oriented lab technician looking for a career as a MT/MLS I (Non-Reg)? Can you troubleshoot issues and investigate problems to...
STL Airport- FT Customer Service Agent
- Lambert Arprt, MO (18 miles from Alton, IL)
- 2 days ago
- Lambert Arprt, MO (18 miles from Alton, IL)
- 2 days ago
At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a...
Customer Service Representative, PT Evenings
- Edwardsville, IL (11 miles from Alton, IL)
- 2 days ago
- Edwardsville, IL (11 miles from Alton, IL)
- 2 days ago
Store 4701360: 1089 S State Route 157, Edwardsville, Illinois 62025 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Representatives, Evenings
- Collinsville, IL (19 miles from Alton, IL)
- 2 days ago
- Collinsville, IL (19 miles from Alton, IL)
- 2 days ago
Store 4701355: 2233 Vandalia St, Collinsville, Illinois 62234 Availability - Shift/Days Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representatives, Weekend Days
- Collinsville, IL (19 miles from Alton, IL)
- 2 days ago
- Collinsville, IL (19 miles from Alton, IL)
- 2 days ago
Store 4701355: 2233 Vandalia St, Collinsville, Illinois 62234 Availability - Shift/Days Day Shift - All Days Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representatives, PT Overnights
- Collinsville, IL (19 miles from Alton, IL)
- 2 days ago
- Collinsville, IL (19 miles from Alton, IL)
- 2 days ago
Store 4701355: 2233 Vandalia St, Collinsville, Illinois 62234 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Rep(01506) - 2148 McKelvey Rd
- Maryland Heights, MO (22 miles from Alton, IL)
- 2 days ago
- Maryland Heights, MO (22 miles from Alton, IL)
- 2 days ago
Company Description Job Description Customer Service Representatives with Domino's Pizza undertake a variety of duties....
Customer Service Representative - Sauget (Cahokia), IL
- Sauget, IL (21 miles from Alton, IL)
- 2 days ago
- Sauget, IL (21 miles from Alton, IL)
- 2 days ago
Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these...
Demographic Data for Alton, IL
Moving to Alton, IL? Find some basic demographic data about Alton, IL below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Alton, IL
Highest Education Level
Customer Service Representatives in Alton, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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