Customer Service Representative Jobs in Naples, FL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- Bonita Springs, FL (13 miles from Naples, FL)
- 16 hours ago
- Bonita Springs, FL (13 miles from Naples, FL)
- 16 hours ago
Description At Old 41, you can expect to work alongside a highly leveraged & tenured team who work closely together to focus on providing the best care to our patients. The Old 41 family is built...
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Service Center Naples JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and...
- Fort Myers Beach, FL (22 miles from Naples, FL)
- 3 days ago
- Fort Myers Beach, FL (22 miles from Naples, FL)
- 3 days ago
Smugglers Cove Adventure Golf is hiring for both full and part time cashier positions. Health- Dental and 401k benefits availible with employment. Must be availible nights, weekends and Holidays....
- Estero, FL (18 miles from Naples, FL)
- 3 days ago
- Estero, FL (18 miles from Naples, FL)
- 3 days ago
Store - BONITA SPRINGS/ESTERO, FLDeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout...
- Marco Island, FL (15 miles from Naples, FL)
- 6 days ago
- Marco Island, FL (15 miles from Naples, FL)
- 6 days ago
Overview Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be...
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
THE JOBSo you want to learn more about Domino's life in-store. We think you'll like it here. Our in-store people know their stuff and know how to have a good time. Each store has its own...
Overview Where Better Careers Begin! Massage Envy of Naples: 6345 Naples Blvd Ste A3-4. Naples FL 34109 Do you have a passion for helping others? At the Massage Envy of Naples franchise, we...
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Customer Service Support/Permit Technician
- Fort Myers Beach, FL (22 miles from Naples, FL)
- 10 days ago
- Fort Myers Beach, FL (22 miles from Naples, FL)
- 10 days ago
Customer Service Support/Permit Technician Job Description Job Title: Customer Service Support/Permit Technician Duration: 03 months Location: Fort Myers Beach, FL 33931 Qualifications: Education,...
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the...
Other Knowledge, Skills and Abilities : Experience in physician and hospital operations Compliance and provider relations Customer Service and Call Center experience preferred Critical Thinking Problem...
Demographic Data for Naples, FL
Moving to Naples, FL? Find some basic demographic data about Naples, FL below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Naples, FL
Highest Education Level
Customer Service Representatives in Naples, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Energetic
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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