Customer Service Representative Jobs in Wilmington, DE
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Client Service Representative - Urgent Care
- Wayne, PA (24 miles from Wilmington, DE)
- 1 day ago
- Wayne, PA (24 miles from Wilmington, DE)
- 1 day ago
About the Customer Service Representative - Urgent Care Role: We are looking for a Customer Service Representative to join our growing team!...
Caesars Rewards Rep (Harrah's Philadelphia)
- Chester, PA (11 miles from Wilmington, DE)
- 1 day ago
- Chester, PA (11 miles from Wilmington, DE)
- 1 day ago
Essential Duties and Responsibilities: Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors. Maintains upbeat,...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 60+ days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 60+ days ago
The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent...
Client Advocate - Group Insurance
- Wayne, PA (24 miles from Wilmington, DE)
- 3 hours ago
- Wayne, PA (24 miles from Wilmington, DE)
- 3 hours ago
Who We Are NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance...
Healthcare Customer Service Representative - Remote
- Malvern, PA (22 miles from Wilmington, DE)
- 3 hours ago
- Malvern, PA (22 miles from Wilmington, DE)
- 3 hours ago
Job Overview:We are looking for a dedicated Customer Service Representative that handles phone inquiries related to benefits, eligibility, and claims for various healthcare plans....
Remote WorkModels and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Seeking Talented Customer Service
- Philadelphia, PA (24 miles from Wilmington, DE)
- 6 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 6 hours ago
As a Customer Service Representative, you will play a key role in ensuring our clients receive the highest level of support and satisfaction....
Remote WorkCustomer Service Representative - Driving
- Philadelphia, PA (24 miles from Wilmington, DE)
- 7 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 7 hours ago
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with...
Customer Service Representative
- Philadelphia, PA (24 miles from Wilmington, DE)
- 12 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 12 hours ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
- Malvern, PA (22 miles from Wilmington, DE)
- 12 hours ago
- Malvern, PA (22 miles from Wilmington, DE)
- 12 hours ago
Siemens Medical Solutions USA, Inc. seeks a Customer Service Engineer III in Malvern, PA. Duties: Perform service, preventative maintenance,and modifications on Imaging Equipment (MR, CT, & US) at...
- Bear, DE (13 miles from Wilmington, DE)
- 13 hours ago
- Bear, DE (13 miles from Wilmington, DE)
- 13 hours ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to...
Customer Service Parcel Specialist
- Philadelphia, PA (24 miles from Wilmington, DE)
- 15 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 15 hours ago
POSITION SUMMARY: This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be...
Customer Service Specialist, Contact Center at Avenue North
- Wilmington, DE
- 16 hours ago
- Wilmington, DE
- 16 hours ago
Job Details ChristianaCare Contact Center at Avenue North is looking for a Customer Service Specialist. The Contact Center at Avenue North is located at 4000 Nexus Drive in Wilmington, Delaware....
Customer Experience Coordinator
- Philadelphia, PA (24 miles from Wilmington, DE)
- 1 day ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 1 day ago
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Pharmacy Customer Service Associate
- West Chester, PA (19 miles from Wilmington, DE)
- 1 day ago
- West Chester, PA (19 miles from Wilmington, DE)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Wilmington, DE
Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Wilmington, DE
Highest Education Level
Customer Service Representatives in Wilmington, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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