Customer Service Representative Jobs in Wilmington, DE
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- West Chester, PA (19 miles from Wilmington, DE)
- 15 days ago
- West Chester, PA (19 miles from Wilmington, DE)
- 15 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Retail Loss Prevention Customer Service Associate II
- Christiana, DE (12 miles from Wilmington, DE)
- 6 hours ago
- Christiana, DE (12 miles from Wilmington, DE)
- 6 hours ago
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Associate Part Time
- Woodbury Heights, NJ (20 miles from Wilmington, DE)
- 6 hours ago
- Woodbury Heights, NJ (20 miles from Wilmington, DE)
- 6 hours ago
CUSTOMER SERVICE ASSOCIATE PART TIME Job Details Job Location Woodbury Store - Woodbury Heights, NJ Education Level None Salary Range $15.75 - $15.75 Hourly Travel Percentage None Job Shift Any...
- Media, PA (14 miles from Wilmington, DE)
- 7 hours ago
- Media, PA (14 miles from Wilmington, DE)
- 7 hours ago
Customer Service PeopleShare Media, PA, US 5h ago Our esteemed client in Media is hiring Contact Center Representatives. This client has been in business for 50 years. They are one of the largest...
Customer Service Technical Specialist (Delivery Manager) Hybrid USA R0048087
- Philadelphia, PA (24 miles from Wilmington, DE)
- 9 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 9 hours ago
Customer Service Technical Specialist (Delivery Manager) Hybrid USA R0048087 | CPESG | Enablon EHS NA - Wolters Kluwer Job Description Enablon, a Wolters Kluwer business, is the world's leading...
Customer Service Technical Specialist - Hybrid USA R0048086
- Philadelphia, PA (24 miles from Wilmington, DE)
- 9 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 9 hours ago
Customer Service Technical Specialist - Hybrid USA R0048086 | CPESG | Enablon EHS NA - Wolters Kluwer Job Description Enablon, a Wolters Kluwer business, is the world's leading provider of...
Customer Service Specialist, Contact Center at Avenue North
- Wilmington, DE
- 9 hours ago
- Wilmington, DE
- 9 hours ago
Job Details ChristianaCare Contact Center at Avenue North is looking for a Customer Service Specialist. The Contact Center at Avenue North is located at 4000 Nexus Drive in Wilmington, Delaware....
- Sharon Hill, PA (18 miles from Wilmington, DE)
- 11 hours ago
- Sharon Hill, PA (18 miles from Wilmington, DE)
- 11 hours ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
Associate Client Advocate, Financial Institutions and Professional Services
- Philadelphia, PA (24 miles from Wilmington, DE)
- 11 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 11 hours ago
The Associate Client Advocate (ACA) client-facing functions utilizing the colleague's advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 11 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 11 hours ago
The Associate Client Advocate (ACA) client-facing functions utilizing the colleague's advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 11 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 11 hours ago
Under regular supervision, the Customer Service Representative provides customer support for a variety of inquiries, including billing issues and product/service concerns....
Customer Service Associate - Temporary
- Philadelphia, PA (24 miles from Wilmington, DE)
- 23 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 23 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Customer Service II (12-19hrs/wk)
- Philadelphia, PA (24 miles from Wilmington, DE)
- 1 day ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 1 day ago
Why we will love you You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at...
Customer Service & E-Commerce Supervisor - Full Time
- Exton, PA (22 miles from Wilmington, DE)
- 1 day ago
- Exton, PA (22 miles from Wilmington, DE)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Savers / Value Village Careers - GreenDrop Customer Service Attendant- Floater
- Malvern, PA (22 miles from Wilmington, DE)
- 1 day ago
- Malvern, PA (22 miles from Wilmington, DE)
- 1 day ago
Description Job Title: GreenDrop Attendant--Floater Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By...
Demographic Data for Wilmington, DE
Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Wilmington, DE
Highest Education Level
Customer Service Representatives in Wilmington, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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