Customer Service Representative Jobs in New Castle, DE
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- West Chester, PA (24 miles from New Castle, DE)
- 15 days ago
- West Chester, PA (24 miles from New Castle, DE)
- 15 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Retail Loss Prevention Customer Service Associate II
- Christiana, DE (6 miles from New Castle, DE)
- 6 hours ago
- Christiana, DE (6 miles from New Castle, DE)
- 6 hours ago
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Media, PA (21 miles from New Castle, DE)
- 7 hours ago
- Media, PA (21 miles from New Castle, DE)
- 7 hours ago
Customer Service PeopleShare Media, PA, US 5h ago Our esteemed client in Media is hiring Contact Center Representatives. This client has been in business for 50 years. They are one of the largest...
Customer Service Specialist, Contact Center at Avenue North
- Wilmington, DE (6 miles from New Castle, DE)
- 9 hours ago
- Wilmington, DE (6 miles from New Castle, DE)
- 9 hours ago
Job Details ChristianaCare Contact Center at Avenue North is looking for a Customer Service Specialist. The Contact Center at Avenue North is located at 4000 Nexus Drive in Wilmington, Delaware....
- Sharon Hill, PA (24 miles from New Castle, DE)
- 11 hours ago
- Sharon Hill, PA (24 miles from New Castle, DE)
- 11 hours ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
- Elkton, MD (14 miles from New Castle, DE)
- 1 day ago
- Elkton, MD (14 miles from New Castle, DE)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pioneering in America, from the first mile to the last. This is what drives us. For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and...
Customer Service Associate - Temporary
- West Chester, PA (24 miles from New Castle, DE)
- 2 days ago
- West Chester, PA (24 miles from New Castle, DE)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Immediate Openings Customer Service Reps Wanted (Travel + Housing Pr
- Wilmington, DE (6 miles from New Castle, DE)
- 3 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 3 days ago
IMMEDIATE OPENINGS CUSTOMER SERVICE REPS WANTED (TRAVEL + HOUSING PROVIDED) Must Be Willing to Travel | Entry-Level | Full-Time Looking for a change and ready to hit the ground running? Were...
- Newark, DE (6 miles from New Castle, DE)
- 3 days ago
- Newark, DE (6 miles from New Castle, DE)
- 3 days ago
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related...
Customer Service Desk Associate - FT
- Wilmington, DE (6 miles from New Castle, DE)
- 3 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 3 days ago
Customer Service Desk Associate Experienced Customer Service Desk Associates- Use your Retail Sales background to launch an exciting career in retail with one of the nation's leading retailers!...
Client Service Associate Cash Equities
- Newark, DE (6 miles from New Castle, DE)
- 3 days ago
- Newark, DE (6 miles from New Castle, DE)
- 3 days ago
JPMorgan Securities LLC offers security brokerage services providing investment products & services for institutional investors. JPMorgans North American Cash Equities Client Services is the...
Customer Service Associate- Overnight Shift
- Cecilton, MD (22 miles from New Castle, DE)
- 4 days ago
- Cecilton, MD (22 miles from New Castle, DE)
- 4 days ago
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas...
Customer Service Representative CHMG
- Folsom, PA (22 miles from New Castle, DE)
- 4 days ago
- Folsom, PA (22 miles from New Castle, DE)
- 4 days ago
Takes ownership and serves patients by determining appointment requirements, answering inquiries, fulfilling requests with excellent phone etiquette and customer service. Scheduling appointments...
Customer Service Representative CHMG
- Upland, PA (19 miles from New Castle, DE)
- 4 days ago
- Upland, PA (19 miles from New Castle, DE)
- 4 days ago
Position Summary: Takes ownership and serves patients by determining appointment requirements, answering inquiries, fulfilling requests with excellent phone etiquette and customer service....
Demographic Data for New Castle, DE
Moving to New Castle, DE? Find some basic demographic data about New Castle, DE below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in New Castle, DE
Highest Education Level
Customer Service Representatives in New Castle, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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