Customer Service Representative Jobs in New Castle, DE

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 111 Jobs

Caesars Rewards Rep (Harrah's Philadelphia)

Chester, PA (17 miles from New Castle, DE)
1 day ago

Chester, PA (17 miles from New Castle, DE)
1 day ago

Essential Duties and Responsibilities: Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors. Maintains upbeat,...

Customer Service Associate - Temporary

Wilmington, DE (6 miles from New Castle, DE)
2 hours ago

Wilmington, DE (6 miles from New Castle, DE)
2 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate

Bear, DE (6 miles from New Castle, DE)
12 hours ago

Bear, DE (6 miles from New Castle, DE)
12 hours ago

Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to...

Customer Service Specialist, Contact Center at Avenue North

Wilmington, DE (6 miles from New Castle, DE)
15 hours ago

Wilmington, DE (6 miles from New Castle, DE)
15 hours ago

Job Details ChristianaCare Contact Center at Avenue North is looking for a Customer Service Specialist. The Contact Center at Avenue North is located at 4000 Nexus Drive in Wilmington, Delaware....

Pharmacy Customer Service Associate

West Chester, PA (24 miles from New Castle, DE)
1 day ago

West Chester, PA (24 miles from New Castle, DE)
1 day ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative

Newark, DE (6 miles from New Castle, DE)
1 day ago

Newark, DE (6 miles from New Castle, DE)
1 day ago

Customer Service Representative at Home Depot in Newark, Delaware, United States Job Description Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to...

Air Logistics Customer Care Specialist

Media, PA (21 miles from New Castle, DE)
1 day ago

Media, PA (21 miles from New Castle, DE)
1 day ago

Abacus is seeking a dedicated and enthusiastic recent college graduate for a Contract-to-Hire Air Logistics Customer Care Specialist position. This role involves managing client interactions,...

GreenDrop Customer Service Attendant

West Chester, PA (24 miles from New Castle, DE)
1 day ago

West Chester, PA (24 miles from New Castle, DE)
1 day ago

Job Title: GreenDrop Attendant Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with...

Customer Service Rep - Day Shift

New Castle, DE
1 day ago

New Castle, DE
1 day ago

As the Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating...

Savers / Value Village Careers - GreenDrop Customer Service Attendant

West Chester, PA (24 miles from New Castle, DE)
1 day ago

West Chester, PA (24 miles from New Castle, DE)
1 day ago

Description Job Title: GreenDrop Attendant Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering...

Full Time - Outlet Customer Service Associate - Day

Bridgeton, NJ (22 miles from New Castle, DE)
4 days ago

Bridgeton, NJ (22 miles from New Castle, DE)
4 days ago

Customer Service Provides SMART customer service at all times through the daily execution of Lowe's Outlets Seeks out customers to understand his/her needs and assists in locating, demonstrating,...

Client Services Representatives II - Small Business Deposits - 1st shift

Newark, DE (6 miles from New Castle, DE)
6 days ago

Newark, DE (6 miles from New Castle, DE)
6 days ago

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

Customer Service Rep(04494) -2472 N. Dupont Highway

Middletown, DE (12 miles from New Castle, DE)
6 days ago

Middletown, DE (12 miles from New Castle, DE)
6 days ago

Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in coolerPrepare product. Receive and process telephone orders. Take inventory and complete associated...

Customer Service/Sales

New Castle, DE
6 days ago

New Castle, DE
6 days ago

Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...

Member Service Representative- Middletown Location

Middletown, DE (12 miles from New Castle, DE)
6 days ago

Middletown, DE (12 miles from New Castle, DE)
6 days ago

Our Promise: Ensure every youth and teen we serve is on a pathway to success Improve the health and wellbeing of every individual and family we serve Unite communities and inspire service to...

View all 111 jobs

Demographic Data for New Castle, DE

Moving to New Castle, DE? Find some basic demographic data about New Castle, DE below.

Median Age

Average Household Income

Home Value vs Household Income in New Castle, DE

Local

National

Total Population

61,043

Number of Businesses

1,512

City Size

Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Customer Service Hub

Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in New Castle, DE

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in New Castle, DE offer the following education background

Bachelor's Degree

30.8%

High School or GED

27.5%

Associate's Degree

16.1%

Vocational Degree or Certification

12.9%

Master's Degree

7.9%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in New Castle, DE

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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