Customer Service Representative Jobs in Felton, DE
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Greensboro, MD (10 miles from Felton, DE)
- 14 hours ago
- Greensboro, MD (10 miles from Felton, DE)
- 14 hours ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
- Dover, DE (11 miles from Felton, DE)
- 1 day ago
- Dover, DE (11 miles from Felton, DE)
- 1 day ago
Wilson Language Training Customer Success Specialist in Dover , Delaware Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
- Dover, DE (11 miles from Felton, DE)
- 2 days ago
- Dover, DE (11 miles from Felton, DE)
- 2 days ago
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is...
Customer Service Associate Representative
- Marydel, MD (12 miles from Felton, DE)
- 3 days ago
- Marydel, MD (12 miles from Felton, DE)
- 3 days ago
Customer Service Associate Representative Job Description 100% remote Need a hard-wired internet set up with at least 5 mbps of upload speed and 10 mbps download speedMust be able to work any...
Remote Work- Dover, DE (11 miles from Felton, DE)
- 3 days ago
- Dover, DE (11 miles from Felton, DE)
- 3 days ago
Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better. As part of...
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Dover, DE (11 miles from Felton, DE)
- 3 days ago
- Dover, DE (11 miles from Felton, DE)
- 3 days ago
Collaboration Opportunities: Team Leads work directly with our Supervisors and Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their...
Pharmacy Customer Service Associate
- Bridgeville, DE (19 miles from Felton, DE)
- 5 days ago
- Bridgeville, DE (19 miles from Felton, DE)
- 5 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Sales Advisor / Customer Service
- Smyrna, DE (17 miles from Felton, DE)
- 5 days ago
- Smyrna, DE (17 miles from Felton, DE)
- 5 days ago
Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Paid time off Vision insurance Job Summary We are looking for a Service...
- Dover, DE (11 miles from Felton, DE)
- 6 days ago
- Dover, DE (11 miles from Felton, DE)
- 6 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Customer Service Representative
- Dover, DE (11 miles from Felton, DE)
- 7 days ago
- Dover, DE (11 miles from Felton, DE)
- 7 days ago
Customer Service Representative at Highmark Health in Dover, Delaware, United States Job Description Company : Highmark Inc....
Customer Service Team Member - Dover, DE (DE1301)
- Dover, DE (11 miles from Felton, DE)
- 8 days ago
- Dover, DE (11 miles from Felton, DE)
- 8 days ago
Job Details Job Location : Dover, DE Position Type : Full-Time/Part-Time Salary Range : $15.50 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description Are...
Customer Service Representative I
- Smyrna, DE (17 miles from Felton, DE)
- 8 days ago
- Smyrna, DE (17 miles from Felton, DE)
- 8 days ago
Customer Service Representative I at TOWN OF SMYRNA INC in Smyrna, Delaware, United States Job Description This position requires the ability to learn quickly and to multi-task in a fast-paced, highly...
Automotive Customer Service Advisor
- Dover, DE (11 miles from Felton, DE)
- 9 days ago
- Dover, DE (11 miles from Felton, DE)
- 9 days ago
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
- Dover, DE (11 miles from Felton, DE)
- 11 days ago
- Dover, DE (11 miles from Felton, DE)
- 11 days ago
Wilson Language Training Customer Support Specialist in Dover , Delaware Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed to...
- Cheswold, DE (13 miles from Felton, DE)
- 14 days ago
- Cheswold, DE (13 miles from Felton, DE)
- 14 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
Demographic Data for Felton, DE
Moving to Felton, DE? Find some basic demographic data about Felton, DE below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Felton, DE
Highest Education Level
Customer Service Representatives in Felton, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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