Customer Service Representative Jobs in Colorado Springs, CO
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for...
Remote WorkAs a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking...
Customer Service Insurance - Sales
- Colorado Springs, CO
- 30+ days ago
- Colorado Springs, CO
- 30+ days ago
As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line...
POSITION SUMMARY: Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis....
Full-Time Call Center-Member Service Representative I or II
- Colorado Springs, CO
- 1 day ago
- Colorado Springs, CO
- 1 day ago
Full-Time Call Center-Member Service Representative I or II 3.6 3.6 out of 5 stars 11550 Ent Parkway, Colorado Springs, CO 80921 Company Description Ent Credit Union exists to improve the...
Full-Time Bilingual - Spanish - Call Center-Member Service Representative I or II
- Colorado Springs, CO
- 1 day ago
- Colorado Springs, CO
- 1 day ago
THIS POSITION IS PROJECTED TO START ON 05/27/2025 AND REQUIRES 5 WEEKS OF MANDATORY PAID TRAINING AT OUR HEADQUARTERS IN COLORADO SPRINGS, COLORADO. Required availability for this position is...
Compensation: $16.75/Hour Schedule: Part Time, Average 20 hours/week Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our...
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have...
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Pharmacy Customer Service Assoc. Cert
- Fountain, CO (14 miles from Colorado Springs, CO)
- 3 days ago
- Fountain, CO (14 miles from Colorado Springs, CO)
- 3 days ago
Job Objectives Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient...
Customer Service Agent - Colorado Springs
- Colorado Springs, CO
- 3 days ago
- Colorado Springs, CO
- 3 days ago
The Customer Service Representative is responsible for professionally answering calls and ensuring that customers receive accurate information politely and promptly....
Full-Time Member Service Representative Or Senior - Colorado
- Colorado Springs, CO
- 3 days ago
- Colorado Springs, CO
- 3 days ago
Company DescriptionThis position is projected to start on 04/28/2025 and requires 8 businessdays of mandatory paid training starting on the date of hire.Service Center will be determined upon hire...
Customer Service Account Associate-Colorado Springs
- Colorado Springs, CO
- 6 days ago
- Colorado Springs, CO
- 6 days ago
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...
Customer Service Representative/Case Management Analyst
- Colorado Springs, CO
- 8 days ago
- Colorado Springs, CO
- 8 days ago
Case Management Support Analyst I Amentum is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With...
Member Service Representative (Part-Time) - North Colorado Springs
- Colorado Springs, CO
- 8 days ago
- Colorado Springs, CO
- 8 days ago
Member Service Representative (Part-Time) - North Colorado Springs Navy Federal Credit Union - 3.9 Colorado Springs, CO Job Details Part-time $20 - $24 an hour 8 hours ago Benefits Referral...
Demographic Data for Colorado Springs, CO
Moving to Colorado Springs, CO? Find some basic demographic data about Colorado Springs, CO below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Colorado Springs, CO
Highest Education Level
Customer Service Representatives in Colorado Springs, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »