Customer Service Representative Jobs in Castle Rock, CO
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Specialist - Full-time
- Centennial, CO (21 miles from Castle Rock, CO)
- 3 days ago
- Centennial, CO (21 miles from Castle Rock, CO)
- 3 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Bilingual (Spanish) Customer Service Specialist
- Littleton, CO (22 miles from Castle Rock, CO)
- 2 hours ago
- Littleton, CO (22 miles from Castle Rock, CO)
- 2 hours ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- Lakewood, CO (24 miles from Castle Rock, CO)
- 3 hours ago
- Lakewood, CO (24 miles from Castle Rock, CO)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Castle Pines, CO (9 miles from Castle Rock, CO)
- 3 hours ago
- Castle Pines, CO (9 miles from Castle Rock, CO)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Member Service Representative or Senior - Parker, CO
- Parker, CO (13 miles from Castle Rock, CO)
- 15 hours ago
- Parker, CO (13 miles from Castle Rock, CO)
- 15 hours ago
The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and...
Distribution Customer Service Representative
- Aurora, CO (24 miles from Castle Rock, CO)
- 18 hours ago
- Aurora, CO (24 miles from Castle Rock, CO)
- 18 hours ago
Company Description Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain...
Sales & Customer Service Associate
- Parker, CO (13 miles from Castle Rock, CO)
- 1 day ago
- Parker, CO (13 miles from Castle Rock, CO)
- 1 day ago
Overview Where Better Careers Begin at Massage Envy Parker! Do you have a passion for helping others? At the Massage Envy Parker franchise, we support and inspire you to be your best while we work...
Customer Service Associate - Morning & Lunch Shift
- Parker, CO (13 miles from Castle Rock, CO)
- 1 day ago
- Parker, CO (13 miles from Castle Rock, CO)
- 1 day ago
Starting hiring pay at: $16.25 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide...
- Lone Tree, CO (15 miles from Castle Rock, CO)
- 2 days ago
- Lone Tree, CO (15 miles from Castle Rock, CO)
- 2 days ago
Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Relations Representative
- Littleton, CO (22 miles from Castle Rock, CO)
- 3 days ago
- Littleton, CO (22 miles from Castle Rock, CO)
- 3 days ago
Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a...
Customer Service Representative
- Centennial, CO (21 miles from Castle Rock, CO)
- 3 days ago
- Centennial, CO (21 miles from Castle Rock, CO)
- 3 days ago
Full-time Opportunity| 8- hour shift (day) | Monday – Friday | Competitive Pay | What is it like to work at NSM? National Seating & Mobility (NSM) serves a special mission. We provide each team...
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Castle Rock, CO 80108 Must be independent/Self-Driven/ Order Taking / TOAST POS System / High Volume Pizza Restaurant. Telephone/On Line/ Customer Direct order receiving....
Customer Service Rep(06219) - 10909 E. Arapahoe Pl
- Centennial, CO (21 miles from Castle Rock, CO)
- 5 days ago
- Centennial, CO (21 miles from Castle Rock, CO)
- 5 days ago
The following is considered minimum expectations in performance while working for Domino's Pizza: Answering the phone or assisting carryout customers in a polite and courteous manner while being...
- Lakewood, CO (24 miles from Castle Rock, CO)
- 5 days ago
- Lakewood, CO (24 miles from Castle Rock, CO)
- 5 days ago
Lenscrafters Oakley - Sales Associate in Lakewood , Colorado Requisition ID:878321 Store #:00B014 Colorado Mills Retail Position:Part-Time Total Rewards:Benefits/Incentive Information At Oakley,...
Demographic Data for Castle Rock, CO
Moving to Castle Rock, CO? Find some basic demographic data about Castle Rock, CO below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Castle Rock, CO
Highest Education Level
Customer Service Representatives in Castle Rock, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »