Customer Service Representative Jobs in Oakland, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Insurance Agent (Sales, Customer Service)
- Hayward, CA (10 miles from Oakland, CA)
- 7 hours ago
- Hayward, CA (10 miles from Oakland, CA)
- 7 hours ago
Bilingual Insurance Agent (Sales, Customer Service) 3.2 3.2 out of 5 stars Hayward, CA 94544 Pay Range: $50000 - $110000 / year Sign-On Bonus Opportunity of up to $3,500* Our Perks:...
- Bay Point, CA (22 miles from Oakland, CA)
- 9 hours ago
- Bay Point, CA (22 miles from Oakland, CA)
- 9 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Client Service Representative, National Accounts
- Walnut Creek, CA (10 miles from Oakland, CA)
- 11 hours ago
- Walnut Creek, CA (10 miles from Oakland, CA)
- 11 hours ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
- Redwood City, CA (21 miles from Oakland, CA)
- 15 hours ago
- Redwood City, CA (21 miles from Oakland, CA)
- 15 hours ago
We are looking for a friendly and detail-oriented Customer Service Representative to join our rapidly expanding team. This position offers potential for growth within the company....
Customer Service Specialist - Now Hiring
- Newark, CA (19 miles from Oakland, CA)
- 16 hours ago
- Newark, CA (19 miles from Oakland, CA)
- 16 hours ago
Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment? If you're an experienced professional who has demonstrated people skills, loves...
Customer Service - Whole Foods
- Fremont, CA (19 miles from Oakland, CA)
- 23 hours ago
- Fremont, CA (19 miles from Oakland, CA)
- 23 hours ago
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Customer Support Specialist, Spend
- San Francisco, CA (11 miles from Oakland, CA)
- 1 day ago
- San Francisco, CA (11 miles from Oakland, CA)
- 1 day ago
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...
Remote Work- Hayward, CA (10 miles from Oakland, CA)
- 1 day ago
- Hayward, CA (10 miles from Oakland, CA)
- 1 day ago
A local client is looking to hire a dynamic and friendly Reservation Agent to join their Hayward office. If you have excellent phone skills, a knack for learning new software, and a passion for...
Bilingual Customer Service Representative Cantonese-English - Full Time
- San Francisco, CA (11 miles from Oakland, CA)
- 1 day ago
- San Francisco, CA (11 miles from Oakland, CA)
- 1 day ago
As a Cantonese-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, youll be a part of bringing humanity to business....
Sales & Customer Service Associate
- Concord, CA (16 miles from Oakland, CA)
- 1 day ago
- Concord, CA (16 miles from Oakland, CA)
- 1 day ago
Overview Where Better Careers Begin! Massage Envy - Clayton Valley 5442 Ygnacio Valley Rd #140, Concord, CA 94521 Do you have a passion for helping others? At the Massage Envy - Clayton Valley...
Customer Experience Coordinator (Part Time) - Pleasant Hill, CA
- Pleasant Hill, CA (14 miles from Oakland, CA)
- 1 day ago
- Pleasant Hill, CA (14 miles from Oakland, CA)
- 1 day ago
WHO WE ARE VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing...
Customer Service Team Member - Part Time
- Mill Valley, CA (20 miles from Oakland, CA)
- 1 day ago
- Mill Valley, CA (20 miles from Oakland, CA)
- 1 day ago
Provides support as a member of the Front-End team to include providing all guest service functions according to procedure and holding a lasting impression on WFM customers' shopping experience....
Retail Customer Service Associate
- San Mateo, CA (15 miles from Oakland, CA)
- 1 day ago
- San Mateo, CA (15 miles from Oakland, CA)
- 1 day ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
- Hayward, CA (13 miles from Oakland, CA)
- 1 day ago
- Hayward, CA (13 miles from Oakland, CA)
- 1 day ago
We are looking for an enthusiastic front desk employee to join our team. The individual must be reliable, self motivated, on time and friendly. Opportunity for growth. Will train!!! This position...
- Hayward, CA (10 miles from Oakland, CA)
- 2 days ago
- Hayward, CA (10 miles from Oakland, CA)
- 2 days ago
The Customer Service Specialist is responsive, accurate, and helpful. Providing top-tier localized customer service. Serving as an information hub between manufacturers, customers, service and...
Demographic Data for Oakland, CA
Moving to Oakland, CA? Find some basic demographic data about Oakland, CA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Oakland, CA
Highest Education Level
Customer Service Representatives in Oakland, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »