Customer Service Representative Jobs in Fontana, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Bilingual Customer Service Rep (Local-REMOTE)
- Riverside, CA (7 miles from Fontana, CA)
- 18 hours ago
- Riverside, CA (7 miles from Fontana, CA)
- 18 hours ago
Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished "Bilingual Customer Service Rep...
Customer Support Representative
- Ontario, CA (12 miles from Fontana, CA)
- 18 hours ago
- Ontario, CA (12 miles from Fontana, CA)
- 18 hours ago
Our Customer Support Representatives are the driving force behind creating exceptional experiences and delivering unparalleled service to our valued customers. Known for their passion, dedication,...
We're looking for an Entry-Level Customer Service Assistant to help grow our newly acquired market, specifically in the Inland Empire. In this role, you will have high expectations and be...
Entry Level Customer Service Associate
- San Bernardino, CA (8 miles from Fontana, CA)
- 19 hours ago
- San Bernardino, CA (8 miles from Fontana, CA)
- 19 hours ago
The Entry Level Customer Service Associate will work directly with potential customer accounts to establish a proper connection and comprehensive sales solution to fulfill our client's account...
Customer Service Representative
- Chino, CA (15 miles from Fontana, CA)
- 19 hours ago
- Chino, CA (15 miles from Fontana, CA)
- 19 hours ago
Are you or someone you know actively looking to step foot into a well known Automotive company? We are looking for skilled customer service representative's to support a high volume of inbound...
Customer Service Center Associate (50.25)
- San Dimas, CA (21 miles from Fontana, CA)
- 1 day ago
- San Dimas, CA (21 miles from Fontana, CA)
- 1 day ago
Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities...
Teller (Member Service Representative I)
- Upland, CA (13 miles from Fontana, CA)
- 1 day ago
- Upland, CA (13 miles from Fontana, CA)
- 1 day ago
Were always looking for diverse, talented, service-oriented people to join our exceptional team. Teller (Member Service Representative I) The pay range for this position is listed below. Our pay...
- Corona, CA (16 miles from Fontana, CA)
- 1 day ago
- Corona, CA (16 miles from Fontana, CA)
- 1 day ago
AppleOne has partnered with a Fuel and Lubricant company in Corona, CA to assist with hiring a Customer Service Representative....
- Chino, CA (15 miles from Fontana, CA)
- 1 day ago
- Chino, CA (15 miles from Fontana, CA)
- 1 day ago
Customer Service Associate (Full-Time / Part-Time) Location: Chino, CA (On-site) Pay: $20/hour to $22/hour based on experience. 30 min paid lunch break Start Date: ASAP About the Role: We're...
- Chino, CA (15 miles from Fontana, CA)
- 1 day ago
- Chino, CA (15 miles from Fontana, CA)
- 1 day ago
At Jackson Hewitt, and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency....
Pharmacy Customer Service Associate
- Moreno Valley, CA (18 miles from Fontana, CA)
- 1 day ago
- Moreno Valley, CA (18 miles from Fontana, CA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Highland, CA (15 miles from Fontana, CA)
- 1 day ago
- Highland, CA (15 miles from Fontana, CA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Bloomington, CA (3 miles from Fontana, CA)
- 1 day ago
- Bloomington, CA (3 miles from Fontana, CA)
- 1 day ago
The purpose of the Customer Service Representative role is to ensure all the data entry, scheduling updates, and shipping documents are processed accurately to support daily warehouse operations and...
Sales and Customer Service Representative
- Moreno Valley, CA (18 miles from Fontana, CA)
- 2 days ago
- Moreno Valley, CA (18 miles from Fontana, CA)
- 2 days ago
Company: STATE FARM INSURANCE AGENTS in Moreno Valley Office hours is from 9am to 5pm. Seeking for SALES Specialist for INSURANCE and FINANCIAL products who has the initiative and is...
Demographic Data for Fontana, CA
Moving to Fontana, CA? Find some basic demographic data about Fontana, CA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Fontana, CA
Highest Education Level
Customer Service Representatives in Fontana, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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