Customer Service Representative Jobs in Calgary, AB
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Customer Service and Operations Coordinator Full Time HomeSense Heritage Hills
- Calgary, AB
- 1 day ago
- Calgary, AB
- 1 day ago
Homesense At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Wage: $16.50 per hour Job Description: The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most...
Wage: $16.75 per hour We are looking for Customer Service and Sales Associate with a passion to drive customer satisfaction through providing outstanding service. If this is you and youre ready...
Join us and grow your career with our retail team as a Customer Service Representative....
Job Title: Customer Service Representative Reports to: Customer Solutions Supervisor Department: Customer Experience Location: Calgary, AB Fixed Term May, 2025 - November, 2025 Basic Purpose: Sample...
Requisition ID: 188802 Career Group: Corporate Office Careers Job Category: Store Support & Customer Care Travel Requirements: 0 - 10% Job Type: Part-Time Country: Canada (CA) Province: Alberta...
SCOPE OF POSITION Responsible for the internal management of customer accounts. Provides administrative support to ensure customer orders are correctly documented, efficiently produced and...
In this role, the Customer Service Representative (CSR) will support both new and existing customers, either onsite or over the phone....
Customer Service Representative DCCHail Calgary, Alberta Schedule: Monday to Friday, 8 am to 5 pm At DCCHail Calgary, we are looking for a Customer Service Representative to provide professional administrative...
Counter Sales/Customer Service
- Airdrie, AB (16 miles from Calgary, AB)
- 15 days ago
- Airdrie, AB (16 miles from Calgary, AB)
- 15 days ago
Company Description With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction...
Private Client Services Associate - Wealth Management
- Calgary, AB
- 21 days ago
- Calgary, AB
- 21 days ago
Fiduciary Trust International is a premier investment and wealth management firm with a commitment to growing and protecting wealth across generations. We offer a dynamic and collaborative...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Rep / Customer Care Associate (Full Time) Calgary, AB
- Calgary, AB
- 29 days ago
- Calgary, AB
- 29 days ago
At Medigas, the healthcare division of Linde Canada, Inc., you’ll join talented and diverse people throughout Canada, all working hard to make a difference in our client’s lives and make our...
SUMMARY Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Calgary, AB
Highest Education Level
Customer Service Representatives in Calgary, AB offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »