Customer Service Representative Jobs in Alberta
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Customer Service and Operations Coordinator Full Time HomeSense Heritage Hills
- Calgary, AB
- 1 day ago
- Calgary, AB
- 1 day ago
Homesense At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Application Deadline: 04/19/2025 Address: 3214 Dunmore Road SE Job Family Group: Retail Banking Sales & Service Term Part Time Role. 18.75 hours per week, canddiates should be flexible to work...
Wage: $16.50 per hour Job Description: The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most...
Wage: $16.75 per hour We are looking for Customer Service and Sales Associate with a passion to drive customer satisfaction through providing outstanding service. If this is you and youre ready...
Trouw Nutrition is seeking a Customer Service Representative for our Lethbridge facility....
Join us and grow your career with our retail team as a Customer Service Representative....
Job Purpose and Impact The Customer Service Representative, will support a moderate scale of customer service activities for a for two site teams....
Remote Sales Person - Warm Leads Provided www.dhtoday.ca compensation: $125 per sale. Have sales or customer service experience dealing with clients over the phone? Like working remotely and...
Remote WorkRemote Sales/Customer Service Person - Warm Leads Provided
- Beaumont, AB
- 7 days ago
- Beaumont, AB
- 7 days ago
Have sales or customer experience dealing with clients over the phone? Like working remotely and getting warm leads? Work from home anywhere in Alberta (preferably Calgary or Edmonton). Reply with...
Remote WorkJob Title: Customer Service Representative Reports to: Customer Solutions Supervisor Department: Customer Experience Location: Calgary, AB Fixed Term May, 2025 - November, 2025 Basic Purpose: Sample...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Requisition ID: 188802 Career Group: Corporate Office Careers Job Category: Store Support & Customer Care Travel Requirements: 0 - 10% Job Type: Part-Time Country: Canada (CA) Province: Alberta...
SCOPE OF POSITION Responsible for the internal management of customer accounts. Provides administrative support to ensure customer orders are correctly documented, efficiently produced and...
In this role, the Customer Service Representative (CSR) will support both new and existing customers, either onsite or over the phone....
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Alberta
Highest Education Level
Customer Service Representatives in Alberta offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Baking
- Customer Support
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Customer Service Representative Related Career Advice Articles
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