Customer Service Manager Jobs in Rochester, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Old Mill Creek, IL (24 miles from Rochester, WI)
- 9 days ago
- Old Mill Creek, IL (24 miles from Rochester, WI)
- 9 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote WorkCustomer Sales Account Manager
- Old Mill Creek, IL (24 miles from Rochester, WI)
- 9 days ago
- Old Mill Creek, IL (24 miles from Rochester, WI)
- 9 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote WorkSales Business Development Representative
- Burlington, WI (7 miles from Rochester, WI)
- 29 days ago
- Burlington, WI (7 miles from Rochester, WI)
- 29 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote Work- Cudahy, WI (23 miles from Rochester, WI)
- 5 hours ago
- Cudahy, WI (23 miles from Rochester, WI)
- 5 hours ago
If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Brookfield, WI (22 miles from Rochester, WI)
- 5 hours ago
- Brookfield, WI (22 miles from Rochester, WI)
- 5 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Full-Time Customer Service Supervisor
- Greenfield, WI (21 miles from Rochester, WI)
- 1 day ago
- Greenfield, WI (21 miles from Rochester, WI)
- 1 day ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
Global MR Customer Experience Manager
- Waukesha, WI (19 miles from Rochester, WI)
- 5 days ago
- Waukesha, WI (19 miles from Rochester, WI)
- 5 days ago
Job Description Summary Join the Global Magnetic Resonance (MR) Imaging business at GE HealthCare and be part of the dynamic team who curates visits for our Customers and delivers world-class...
Customer Service Department Manager
- South Milwaukee, WI (21 miles from Rochester, WI)
- 6 days ago
- South Milwaukee, WI (21 miles from Rochester, WI)
- 6 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
Customer Service Lead - Part-Time
- Brookfield, WI (22 miles from Rochester, WI)
- 9 days ago
- Brookfield, WI (22 miles from Rochester, WI)
- 9 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service Manager (Coffee Services) - Berlin, WI
- New Berlin, WI (19 miles from Rochester, WI)
- 12 days ago
- New Berlin, WI (19 miles from Rochester, WI)
- 12 days ago
Canteen Schedule: Monday - Friday Requirement: Management and Leadership background, client-facing customer service, time management and able to pass a Motor Vehicle background check Other Forms...
Retail Customer Service Supervisor
- Delavan, WI (22 miles from Rochester, WI)
- 13 days ago
- Delavan, WI (22 miles from Rochester, WI)
- 13 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Waukesha, WI (19 miles from Rochester, WI)
- 16 days ago
- Waukesha, WI (19 miles from Rochester, WI)
- 16 days ago
The INNIO Advantage: By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions...
Remote Work- West Allis, WI (21 miles from Rochester, WI)
- 21 days ago
- West Allis, WI (21 miles from Rochester, WI)
- 21 days ago
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients,...
- Brookfield, WI (22 miles from Rochester, WI)
- 30+ days ago
- Brookfield, WI (22 miles from Rochester, WI)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Waukesha, WI (19 miles from Rochester, WI)
- 30+ days ago
- Waukesha, WI (19 miles from Rochester, WI)
- 30+ days ago
Job Description: About the Role Establishes and refines distribution for aftermarket parts related to all Terex Utilities products. Ensures continued business growth in assigned region, industry...
Demographic Data for Rochester, WI
Moving to Rochester, WI? Find some basic demographic data about Rochester, WI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Rochester, WI
Highest Education Level
Customer Service Managers in Rochester, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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