Call Center Representative Jobs in Rochester, WI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
ULINE- Call Center Representative
- Camp Lake, WI (14 miles from Rochester, WI)
- 3 days ago
- Camp Lake, WI (14 miles from Rochester, WI)
- 3 days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
Call-Center Representative- USABLUEBOOK (Waukegan, IL)
- Caledonia, WI (15 miles from Rochester, WI)
- 5 days ago
- Caledonia, WI (15 miles from Rochester, WI)
- 5 days ago
Call-Center Representative- USABLUEBOOK (Waukegan, IL) USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators...
Contact Center Representative I - Hybrid
- New Berlin, WI (19 miles from Rochester, WI)
- 9 days ago
- New Berlin, WI (19 miles from Rochester, WI)
- 9 days ago
QUALIFICATIONS: High School Diploma required. 2+ years' work experience required, with call center experience strongly preferred....
Call-Center Customer Care Associate-1030am-7pm (USABB)
- Kenosha, WI (21 miles from Rochester, WI)
- 24 days ago
- Kenosha, WI (21 miles from Rochester, WI)
- 24 days ago
WEEKENDS OFF) Pay: $18.00hr Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time Proficiency with Microsoft Outlook/Word/Excel Must be able to pass a background/drug test High-Volume Call-Center...
- Racine, WI (22 miles from Rochester, WI)
- 90+ days ago
- Racine, WI (22 miles from Rochester, WI)
- 90+ days ago
Prior customer facing or banking experience preferred, previous call center experience is a plus....
Demographic Data for Rochester, WI
Moving to Rochester, WI? Find some basic demographic data about Rochester, WI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Rochester, WI
Highest Education Level
Call Center Representatives in Rochester, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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