Customer Service Manager Jobs in Onalaska, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Apply Now Why Youll Love This Job The Customer Care Manager is responsible for managing the daily office task through direct support of field staff and coordination of office duties. Is the lead...
- La Crosse, WI (9 miles from Onalaska, WI)
- 6 days ago
- La Crosse, WI (9 miles from Onalaska, WI)
- 6 days ago
Join our team at BrightStar Care of La Crosse as a Customer Care Manager! BrightStar Care is looking for a self-driven individual who has a passion coaching and developing others. Our Customer...
Customer Service Manager, North America
- Winona, MN (18 miles from Onalaska, WI)
- 6 days ago
- Winona, MN (18 miles from Onalaska, WI)
- 6 days ago
About the Role As the Customer Service Manager, North America at Watlow, you are responsible for overseeing a team across North America, with an indirect team globally....
Customer Experience Manager - Part Time
- La Crosse, WI (9 miles from Onalaska, WI)
- 9 days ago
- La Crosse, WI (9 miles from Onalaska, WI)
- 9 days ago
Store - LA CROSSE, WI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Supervisor, Member Services & Communications
- La Crosse, WI (9 miles from Onalaska, WI)
- 12 days ago
- La Crosse, WI (9 miles from Onalaska, WI)
- 12 days ago
Are you ready to join an organization where we focus on People First, have fun at work and make a difference in what we do? Dairyland is proud of our People First culture centered around...
Store - LA CROSSE, WI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Regional Customer Service Manager
- Winona, MN (18 miles from Onalaska, WI)
- 17 days ago
- Winona, MN (18 miles from Onalaska, WI)
- 17 days ago
About the Role As the Regional Customer Service Manager at Watlow, you are responsible for overseeing a team across North America, with an indirect team globally....
- Winona, MN (18 miles from Onalaska, WI)
- 30+ days ago
- Winona, MN (18 miles from Onalaska, WI)
- 30+ days ago
Backup to Customer Service Manager to approve specialty pricing or KACE tickets. Other duties as assigned....
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- La Crosse, WI (9 miles from Onalaska, WI)
- 60+ days ago
- La Crosse, WI (9 miles from Onalaska, WI)
- 60+ days ago
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Demographic Data for Onalaska, WI
Moving to Onalaska, WI? Find some basic demographic data about Onalaska, WI below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Onalaska, WI
Highest Education Level
Customer Service Managers in Onalaska, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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