Customer Service Manager Jobs in Madison, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description: Monday-Friday Weekends off 12:30pm start time paid weekly Madison, Alabama Summary The Customer Service...
#main-wrapper Client Services Specialist Position is full time, Monday-Friday, first shift, 8:00 AM - 5:00 PM with overtime as needed Candidates currently living within a commutable distance of...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkThe Customer Service Coordinator is responsible for the delivery and pick-up of medical equipment and supervision of individuals who perform these services. Responsibilities include managing the...
Call Center experience preferred. Minimum two years of related experience....
JOB REQUIREMENTS: Cribl does differently. What does that mean? It meanswe are a serious company that doesn\'t take itself too seriously; andwe\'re looking for people who love to get stuff done,...
Wilson Language Training Customer Success Manager in Madison , Wisconsin Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
Customer Success Manager - Healthcare SaaS (USA-Remote)
- Madison, WI
- 11 days ago
- Madison, WI
- 11 days ago
Wolters Kluwer Customer Success Manager - Healthcare SaaS (USA-Remote) in Madison , Wisconsin NOTE: This is a hybrid position that requires eight days a month in office at a specified Wolters...
JOB REQUIREMENTS: Job Description Summary Responsible for ongoingsuccess of Logicalis\' portfolio of large, enterprise customers. Workscross-functionally with multiple internal teams to ensure...
Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a...
Remote WorkEssential Functions / Key Responsibilities 1. Supervises and coordinates daily activities of employees to ensure safe and effective operations. 2. Monitors and enforces safe working habits in...
Store - MADISON-LIEN RD, WI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Service Supervisor-Full Time-Now Hiring
- Sun Prairie, WI (12 miles from Madison, WI)
- 15 days ago
- Sun Prairie, WI (12 miles from Madison, WI)
- 15 days ago
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Verint Systems, Inc. Associate Customer Success Manager in Madison , Wisconsin At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations...
Demographic Data for Madison, WI
Moving to Madison, WI? Find some basic demographic data about Madison, WI below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Madison, WI
Highest Education Level
Customer Service Managers in Madison, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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