Customer Service Manager Jobs in La Crosse, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Care Manager (CCM) Job Onalaska, WI
- Onalaska, WI (9 miles from La Crosse, WI)
- 7 hours ago
- Onalaska, WI (9 miles from La Crosse, WI)
- 7 hours ago
Apply Now Why Youll Love This Job The Customer Care Manager is responsible for managing the daily office task through direct support of field staff and coordination of office duties. Is the lead...
Join our team at BrightStar Care of La Crosse as a Customer Care Manager! BrightStar Care is looking for a self-driven individual who has a passion coaching and developing others. Our Customer...
Store - LA CROSSE, WI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Are you ready to join an organization where we focus on People First, have fun at work and make a difference in what we do? Dairyland is proud of our People First culture centered around...
Customer Experience Manager - Part Time
- Onalaska, WI (9 miles from La Crosse, WI)
- 12 days ago
- Onalaska, WI (9 miles from La Crosse, WI)
- 12 days ago
Store - LA CROSSE, WI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Onalaska, WI (9 miles from La Crosse, WI)
- 30+ days ago
- Onalaska, WI (9 miles from La Crosse, WI)
- 30+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Demographic Data for La Crosse, WI
Moving to La Crosse, WI? Find some basic demographic data about La Crosse, WI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in La Crosse, WI
Highest Education Level
Customer Service Managers in La Crosse, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »