Customer Service Manager Jobs in Fond Du Lac, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
- West Bend, WI (21 miles from Fond Du Lac, WI)
- 13 days ago
- West Bend, WI (21 miles from Fond Du Lac, WI)
- 13 days ago
Serigraph is seeking a dynamic and results-driven Customer Experience Manager to lead our Account Management and Call Center teams. In this critical role, you will ensure seamless communication...
Retail Customer Service Supervisor
- Oshkosh, WI (21 miles from Fond Du Lac, WI)
- 13 days ago
- Oshkosh, WI (21 miles from Fond Du Lac, WI)
- 13 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Plymouth, WI (18 miles from Fond Du Lac, WI)
- 19 days ago
- Plymouth, WI (18 miles from Fond Du Lac, WI)
- 19 days ago
Road America is seeking a dedicated individual with a passion for motorsports to join our organization as a full-time Customer Service Representative Lead. In this role, you will play a crucial...
Retail Manager -- Customer Experience Manager Full Time or Part Time
- Oshkosh, WI (21 miles from Fond Du Lac, WI)
- 60+ days ago
- Oshkosh, WI (21 miles from Fond Du Lac, WI)
- 60+ days ago
Store - Oshkosh, WI Lead and support inventory management and merchandising standards and maintenance. Plan for and provide a well merchandised and in-stock store for the customer to shop. Help...
Demographic Data for Fond Du Lac, WI
Moving to Fond Du Lac, WI? Find some basic demographic data about Fond Du Lac, WI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Fond Du Lac, WI
Highest Education Level
Customer Service Managers in Fond Du Lac, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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