Customer Service Manager Jobs in Newcastle, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
H&B Associate Director - Client Service Team
- Seattle, WA (9 miles from Newcastle, WA)
- 2 days ago
- Seattle, WA (9 miles from Newcastle, WA)
- 2 days ago
As a Health and Benefits Associate Director, you will lead client engagements involving the design and management of the full array of health and benefits programs. You will drive the strategy and...
- Seattle, WA (9 miles from Newcastle, WA)
- 2 days ago
- Seattle, WA (9 miles from Newcastle, WA)
- 2 days ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Senior Laboratory Client Services Coordinator
- Edmonds, WA (22 miles from Newcastle, WA)
- 2 days ago
- Edmonds, WA (22 miles from Newcastle, WA)
- 2 days ago
Senior Laboratory Client Services Coordinator Providence St. Joseph Health - Edmonds, WA Posted: 4/18/2025 - Expires: 7/17/2025 Job ID: 288100694 Apply Now I have already applied Save Job Print...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Mercer Island, WA (4 miles from Newcastle, WA)
- 3 days ago
- Mercer Island, WA (4 miles from Newcastle, WA)
- 3 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Technical Program Manager, Customer Service Security Response Operations (CS-SRO)
- Seattle, WA (9 miles from Newcastle, WA)
- 4 days ago
- Seattle, WA (9 miles from Newcastle, WA)
- 4 days ago
Amazon's Securitys Customer Service Security (CSS) team is seeking an exceptional Technical Program Manager to join our organization. CSS is the first line of defense protecting our Customers and...
Customer Service Supervisor Auburn
- Auburn, WA (14 miles from Newcastle, WA)
- 4 days ago
- Auburn, WA (14 miles from Newcastle, WA)
- 4 days ago
Job Details Level: Experienced Job Location: Auburn 30 - Auburn, WA Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Category: Customer...
- Auburn, WA (14 miles from Newcastle, WA)
- 4 days ago
- Auburn, WA (14 miles from Newcastle, WA)
- 4 days ago
Job Title: Client Services Coordinator Location: Auburn, WA Job Type: Full-Time Join Our Growing Team in Auburn! Were seeking a highly motivated and detail-oriented Client Services Coordinator to...
- Kent, WA (10 miles from Newcastle, WA)
- 4 days ago
- Kent, WA (10 miles from Newcastle, WA)
- 4 days ago
Position Summary: A Penske Customer Service Coordinator in Kent, is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the...
- Seattle, WA (9 miles from Newcastle, WA)
- 5 days ago
- Seattle, WA (9 miles from Newcastle, WA)
- 5 days ago
service manager, retail manager or assistant manager Experience in providing customer service support utilizing best practices Excellent knowledge of management methods and techniques Working knowledge...
Senior Customer Success Manager (Enterprise)
- Seattle, WA (9 miles from Newcastle, WA)
- 5 days ago
- Seattle, WA (9 miles from Newcastle, WA)
- 5 days ago
Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Built on the worlds largest foundation of customer interactions and go-to-market team data,...
Director, Customer Service Operations, North America
- Mill Creek, WA (23 miles from Newcastle, WA)
- 5 days ago
- Mill Creek, WA (23 miles from Newcastle, WA)
- 5 days ago
Title:Director, Customer Service Operations, North AmericaReports to: Global VP Sales Transformation & OperationsLocation: Bothell, WATravel: Up to 20% (domestic and international)About the...
Client Service Director- Washington
- Seattle, WA (9 miles from Newcastle, WA)
- 5 days ago
- Seattle, WA (9 miles from Newcastle, WA)
- 5 days ago
Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, an established resume and reputation, team-building and leadership capabilities, and business...
Customer Service Administrator
- Auburn, WA (14 miles from Newcastle, WA)
- 5 days ago
- Auburn, WA (14 miles from Newcastle, WA)
- 5 days ago
POSITION: Customer Service Administrator Status: Non-exempt Location: Auburn, Washington Department: Customer Service Supervision: Director of Customer Service SUMMARY: This position will perform...
Customer Success Manager - Architect
- Seattle, WA (9 miles from Newcastle, WA)
- 8 days ago
- Seattle, WA (9 miles from Newcastle, WA)
- 8 days ago
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving...
Technical Client Success Manager
- Seattle, WA (9 miles from Newcastle, WA)
- 8 days ago
- Seattle, WA (9 miles from Newcastle, WA)
- 8 days ago
Company Overview: Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry’s most trusted solutions for healthcare intelligence. Our...
Demographic Data for Newcastle, WA
Moving to Newcastle, WA? Find some basic demographic data about Newcastle, WA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Newcastle, WA
Highest Education Level
Customer Service Managers in Newcastle, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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