Customer Service Manager Jobs in Kirkland, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Services Manager- Seattle, WA
- Seattle, WA (7 miles from Kirkland, WA)
- 6 hours ago
- Seattle, WA (7 miles from Kirkland, WA)
- 6 hours ago
Starting pay: 75,000.00- 83,000.00 Lets talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the...
- Bellevue, WA (3 miles from Kirkland, WA)
- 20 hours ago
- Bellevue, WA (3 miles from Kirkland, WA)
- 20 hours ago
Who Are We? Looking for a job that makes a real difference in our world today and one that you’ll be proud of when you look back in 20, 30 or 40 years? This is it. Clean Power Research®...
Customer Service Administrator I
- Lynnwood, WA (9 miles from Kirkland, WA)
- 1 day ago
- Lynnwood, WA (9 miles from Kirkland, WA)
- 1 day ago
Crane Aerospace and Electronics has an exciting opportunity for a Customer Service Administrator I at our Lynnwood, WA location. About Crane: Crane Aerospace & Electronics supplies critical...
Client Service Manager Trainee - Achieve July 2025
- Bellevue, WA (3 miles from Kirkland, WA)
- 2 days ago
- Bellevue, WA (3 miles from Kirkland, WA)
- 2 days ago
& Casualty license and Commercial Lines Coverage Specialist designation....
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- Edmonds, WA (12 miles from Kirkland, WA)
- 2 days ago
- Edmonds, WA (12 miles from Kirkland, WA)
- 2 days ago
Job Type Full-time Description BOUT US Coastal Community Bank is a little bit of banking and a little bit of tech-ing. The people at Coastal don't just help people with their banking; they help...
- Seattle, WA (7 miles from Kirkland, WA)
- 4 days ago
- Seattle, WA (7 miles from Kirkland, WA)
- 4 days ago
Description Client Success Manager Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team.We're proud of our industry-leading digital marketing software...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Tukwila, WA (10 miles from Kirkland, WA)
- 6 days ago
- Tukwila, WA (10 miles from Kirkland, WA)
- 6 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Supervisor - Bilingual
- Seattle, WA (7 miles from Kirkland, WA)
- 6 days ago
- Seattle, WA (7 miles from Kirkland, WA)
- 6 days ago
Monitor and maintain performance metrics, including abandoned calls, wait time and other statistics related to call center management....
Remote WorkCustomer Service Supervisor, Retail Banking (Ballard - Seattle, WA)
- Seattle, WA (7 miles from Kirkland, WA)
- 7 days ago
- Seattle, WA (7 miles from Kirkland, WA)
- 7 days ago
Salary Range: $23.27 - $34.90 ( Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards. ) Posting Date: March 5,...
- Seattle, WA (7 miles from Kirkland, WA)
- 7 days ago
- Seattle, WA (7 miles from Kirkland, WA)
- 7 days ago
Location: Seattle Financial Center located at 601 Union St, Suite 3100, Seattle, WA. Onsite work required. Position is not remote eligible. This opportunity is for a person who is passionate about...
- Kent, WA (21 miles from Kirkland, WA)
- 7 days ago
- Kent, WA (21 miles from Kirkland, WA)
- 7 days ago
Job Title: Client Success Manager Location: Tukwila, WA Job Description: We are seeking a dedicated and dynamic Client Success Manager to join our team. In this role, you will be responsible for...
- Seattle, WA (7 miles from Kirkland, WA)
- 7 days ago
- Seattle, WA (7 miles from Kirkland, WA)
- 7 days ago
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of...
Intermediate Customer Success Manager
- Seattle, WA (7 miles from Kirkland, WA)
- 8 days ago
- Seattle, WA (7 miles from Kirkland, WA)
- 8 days ago
Absolute is a global cyber-security technology company based in Seattle, WA that makes Security work! We help organizations recover and resume normal operations in the face of security breaches....
Sr. Customer Success Manager, Enterprise
- Clyde Hill, WA (3 miles from Kirkland, WA)
- 9 days ago
- Clyde Hill, WA (3 miles from Kirkland, WA)
- 9 days ago
Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools....
FTE Job Title: Client Success Manager for Simplicity Consulting, a 24 Seven Company Location: Flexible; Headquarters is in Kirkland, WA (Preferred candidate to live in Pacific or Central Time...
Demographic Data for Kirkland, WA
Moving to Kirkland, WA? Find some basic demographic data about Kirkland, WA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Kirkland, WA
Highest Education Level
Customer Service Managers in Kirkland, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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