Customer Service Manager Jobs in Sterling, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Associate Client Service Manager
- Washington, DC (22 miles from Sterling, VA)
- 6 days ago
- Washington, DC (22 miles from Sterling, VA)
- 6 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Experience Manager-Closings, weekends
- Silver Spring, MD (22 miles from Sterling, VA)
- 12 hours ago
- Silver Spring, MD (22 miles from Sterling, VA)
- 12 hours ago
Store - DC-SILVER SPRING, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Division Manager, Customer Support
- Leesburg, VA (9 miles from Sterling, VA)
- 1 day ago
- Leesburg, VA (9 miles from Sterling, VA)
- 1 day ago
County Introduction: Join One of the Fastest Growing Counties in the Nation. Loudoun County, located just 35 miles west of Washington, D.C., is renowned for its exceptional quality of life,...
- Vienna, VA (13 miles from Sterling, VA)
- 2 days ago
- Vienna, VA (13 miles from Sterling, VA)
- 2 days ago
Company DescriptionMcFadyen Digital is a leading global ecommerce advisor and implementor. During our 37 years in business, we've digitally enabled over 300 enterprise clients, including 10% of...
Client Service Coordinator- Part Time Reston
- Reston, VA (5 miles from Sterling, VA)
- 4 days ago
- Reston, VA (5 miles from Sterling, VA)
- 4 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Senior Customer Success Manager
- McLean, VA (15 miles from Sterling, VA)
- 4 days ago
- McLean, VA (15 miles from Sterling, VA)
- 4 days ago
TechnoMile is looking for a Senior Customer Success Manager to join our team! Our Customer Success Managers are responsible for building and maintaining strong working relationships with...
Customer Success Manager (Mid Atlantic - Remote)
- Reston, VA (5 miles from Sterling, VA)
- 5 days ago
- Reston, VA (5 miles from Sterling, VA)
- 5 days ago
Customer Success Manager (Mid Atlantic - Remote) at GuidePoint Security Reston, VA GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make...
- Ashburn, VA (4 miles from Sterling, VA)
- 5 days ago
- Ashburn, VA (4 miles from Sterling, VA)
- 5 days ago
Benefits: 401(k) Employee discounts Free uniforms Do you want to work for one of the fastest growing health and wellness companies in the country? Do you like being a part of a company that...
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Sterling, VA M edicare certified Home Health Senior Living Office. If you are looking for an exciting career...
Client Service Coordinator- Chantilly Metrotech 1484
- Chantilly, VA (8 miles from Sterling, VA)
- 6 days ago
- Chantilly, VA (8 miles from Sterling, VA)
- 6 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Area Customer Service Coordinator
- Bethesda, MD (17 miles from Sterling, VA)
- 6 days ago
- Bethesda, MD (17 miles from Sterling, VA)
- 6 days ago
Area Customer Service Coordinator** Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients....
- Washington, DC (22 miles from Sterling, VA)
- 6 days ago
- Washington, DC (22 miles from Sterling, VA)
- 6 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Herndon, VA (2 miles from Sterling, VA)
- 6 days ago
- Herndon, VA (2 miles from Sterling, VA)
- 6 days ago
Overview The Client Service Manager leads and develops a team of CSAs to ensure exceptional client experiences within a fast-paced investment and wealth management environment. This role drives...
Client Services Manager - DC / Alexandria
- Alexandria, VA (23 miles from Sterling, VA)
- 7 days ago
- Alexandria, VA (23 miles from Sterling, VA)
- 7 days ago
We have an exciting opportunity for a Client Service Manager (CSM) with a demonstrated background in business development, client relations, and delivery of municipal water, wastewater and...
Remote Customer Service Supervisor
- Fairfax, VA (8 miles from Sterling, VA)
- 7 days ago
- Fairfax, VA (8 miles from Sterling, VA)
- 7 days ago
Job Description: Remote Customer Service Supervisor ***U.S. Citizenship Required*** The Customer Service Supervisor will be responsible for supporting all incoming inquiries from service providers...
Remote WorkDemographic Data for Sterling, VA
Moving to Sterling, VA? Find some basic demographic data about Sterling, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Sterling, VA
Highest Education Level
Customer Service Managers in Sterling, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Monitoring
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Courteous
- Client Services
- Customer Retention
- Complaint Resolution
- Cash Management
- Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Strategy Development
- Closing
- Account Management
- Customer Relations
- Friendliness
- Retail
- Process Improvement
- Telephone Skills
- High School Diploma
- Customer Relationship Management
- Driving
- Written Communication
- Microsoft Outlook
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Inventory Management
- Coaching
- Policy Development
- Multitasking
- Spanish
- Team Building
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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