Customer Service Manager Jobs in Norfolk, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Newport News, VA (17 miles from Norfolk, VA)
- 1 day ago
- Newport News, VA (17 miles from Norfolk, VA)
- 1 day ago
Overview Nippon Express Company, Ltd. (NX) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities...
Manager, Customer Relations & Loyalty
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
MANAGER, CUSTOMER RELATIONS & LOYALTY (2500028H) Job Description MANAGER, CUSTOMER RELATIONS & LOYALTY Job Number: 2500028H Primary Location: United States-Virginia-Virginia Beach Organization:...
FT Assistant Manager Customer Service
- Hampton, VA (14 miles from Norfolk, VA)
- 2 days ago
- Hampton, VA (14 miles from Norfolk, VA)
- 2 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 445622 Address: USA-VA-Hampton-4047 West Mercury Blvd Store Code: Store 01450 Front End (7224093) Food Lion has been providing an...
- Suffolk, VA (15 miles from Norfolk, VA)
- 2 days ago
- Suffolk, VA (15 miles from Norfolk, VA)
- 2 days ago
Store - VA BCH-SUFFOLK, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
General information Job Title Airport Customer Service Supervisor (Spirit) - ORF Date Friday, May 30, 2025 Entity Unifi Aviation, LLC State Virginia City Norfolk Base Pay Rate: $ 19.00 Full/Part...
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 6 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 6 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
Client Service Manager (Wastewater, Water)
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 7 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 7 days ago
Brown and Caldwell (BC) has an opportunity for an experienced Project Manager / Client Service Manager with strong project and client management and municipal water and wastewater design to join...
- Chesapeake, VA (7 miles from Norfolk, VA)
- 17 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 17 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 19 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 19 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Become part of the excitement. As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its...
Retail Customer Service Supervisor
- Chesapeake, VA (7 miles from Norfolk, VA)
- 24 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 24 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Norfolk, VA (3 miles from Norfolk, VA)
- 30+ days ago
- Norfolk, VA (3 miles from Norfolk, VA)
- 30+ days ago
About YWCA South Hampton Roads YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural womens organization in the world. YWCA SHR is dedicated to the fullness of its mission to...
Key Carrier/Customer Service Supervisor
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 30+ days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 30+ days ago
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Full-Time Customer Service Supervisor
- Chesapeake, VA (7 miles from Norfolk, VA)
- 30+ days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 30+ days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Client Service Manager - Virginia
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 45+ days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 45+ days ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Virginia Beach, VA. The Client Services Manager plays a vital role in developing...
Demographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Norfolk, VA
Highest Education Level
Customer Service Managers in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Monitoring
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Courteous
- Client Services
- Customer Retention
- Complaint Resolution
- Cash Management
- Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Strategy Development
- Closing
- Account Management
- Customer Relations
- Friendliness
- Retail
- Process Improvement
- Telephone Skills
- High School Diploma
- Customer Relationship Management
- Driving
- Written Communication
- Microsoft Outlook
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Inventory Management
- Coaching
- Policy Development
- Multitasking
- Spanish
- Team Building
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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