Customer Service Manager Jobs in Falls Church, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Account Manager Client Services - National Remote
- Washington, DC (6 miles from Falls Church, VA)
- 4 hours ago
- Washington, DC (6 miles from Falls Church, VA)
- 4 hours ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote Work- Bethesda, MD (8 miles from Falls Church, VA)
- 13 hours ago
- Bethesda, MD (8 miles from Falls Church, VA)
- 13 hours ago
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting...
Customer Success Manager, Email Security
- Rockville, MD (14 miles from Falls Church, VA)
- 14 hours ago
- Rockville, MD (14 miles from Falls Church, VA)
- 14 hours ago
Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people....
- Gaithersburg, MD (18 miles from Falls Church, VA)
- 1 day ago
- Gaithersburg, MD (18 miles from Falls Church, VA)
- 1 day ago
Overview Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization. We are hiring a Director of Customer Service with prior...
- Washington, DC (6 miles from Falls Church, VA)
- 1 day ago
- Washington, DC (6 miles from Falls Church, VA)
- 1 day ago
We are looking for a strategic and service-driven Client Relations Manager to oversee critical office services, ensuring seamless operations and an exceptional client experience. This role is...
- Reston, VA (12 miles from Falls Church, VA)
- 1 day ago
- Reston, VA (12 miles from Falls Church, VA)
- 1 day ago
The Operations Manager is responsible for providing leadership and management to multiple functional areas within a manufacturing plant. This position will work proactively with plant management...
Customer Experience Manager - Largo Md
- Upper Marlboro, MD (20 miles from Falls Church, VA)
- 1 day ago
- Upper Marlboro, MD (20 miles from Falls Church, VA)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Manassas, VA (19 miles from Falls Church, VA)
- 1 day ago
- Manassas, VA (19 miles from Falls Church, VA)
- 1 day ago
About This Role: As the Customer Services Manager, you will work as an auto service writer for Fleets customers....
Customer Success Manager, Consumables
- Arlington, VA (3 miles from Falls Church, VA)
- 1 day ago
- Arlington, VA (3 miles from Falls Church, VA)
- 1 day ago
This role is located in one of our approved office locations in Arlington, VA, Austin, TX, Santa Monica, CA or Seattle, WA. Want to own the tactical implementation of plans and projects that...
Sr Customer Success Manager, Strategic Account Services
- Arlington, VA (3 miles from Falls Church, VA)
- 3 days ago
- Arlington, VA (3 miles from Falls Church, VA)
- 3 days ago
Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business...
Client Service Coordinator - PT 5364
- Bowie, MD (23 miles from Falls Church, VA)
- 3 days ago
- Bowie, MD (23 miles from Falls Church, VA)
- 3 days ago
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
- Ashburn, VA (21 miles from Falls Church, VA)
- 5 days ago
- Ashburn, VA (21 miles from Falls Church, VA)
- 5 days ago
Curtiss-Wright is looking for a Customer Success Manager (CSM) to join our Strategic Capture Team. As Customer Success Manager, you will be responsible for ensuring customer satisfaction,...
Client Service Coordinator Shift Lead
- Laurel, MD (21 miles from Falls Church, VA)
- 5 days ago
- Laurel, MD (21 miles from Falls Church, VA)
- 5 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The primary purpose and...
Director, Client Services - Mid-Markets
- Rockville, MD (14 miles from Falls Church, VA)
- 5 days ago
- Rockville, MD (14 miles from Falls Church, VA)
- 5 days ago
Returning Users Log Back In Role Overview Entegra Procurement Services is a fast-growing and dynamic division of Sodexo and part of a global procurement network that manages more than $36 billion...
- Herndon, VA (14 miles from Falls Church, VA)
- 6 days ago
- Herndon, VA (14 miles from Falls Church, VA)
- 6 days ago
Overview As a Customer Services Manager, you will be a critical member of the team managing customer relationship for both technical and program duties....
Demographic Data for Falls Church, VA
Moving to Falls Church, VA? Find some basic demographic data about Falls Church, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Falls Church, VA
Highest Education Level
Customer Service Managers in Falls Church, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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