Customer Service Manager Jobs in Barre, VT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
IT Technical Client Success Manager II
- Montpelier, VT (8 miles from Barre, VT)
- 6 days ago
- Montpelier, VT (8 miles from Barre, VT)
- 6 days ago
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote Work- Montpelier, VT (8 miles from Barre, VT)
- 9 days ago
- Montpelier, VT (8 miles from Barre, VT)
- 9 days ago
Call Center experience preferred. Minimum two years of related experience....
- Montpelier, VT (8 miles from Barre, VT)
- 11 days ago
- Montpelier, VT (8 miles from Barre, VT)
- 11 days ago
Wilson Language Training Customer Success Manager in Montpelier , Vermont Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
- Montpelier, VT (8 miles from Barre, VT)
- 14 days ago
- Montpelier, VT (8 miles from Barre, VT)
- 14 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Associate Customer Success Manager
- Montpelier, VT (8 miles from Barre, VT)
- 19 days ago
- Montpelier, VT (8 miles from Barre, VT)
- 19 days ago
Verint Systems, Inc. Associate Customer Success Manager in Montpelier , Vermont At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations...
Assists the Customer Service Manager to ensure that all company programs are communicated to and adhered to by all Front End associates....
Demographic Data for Barre, VT
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Salary for Customer Service Manager Jobs in Barre, VT
Highest Education Level
Customer Service Managers in Barre, VT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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