Customer Service Manager Jobs in Vermont
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
As a Customer Service Lead Representative, you will be responsible for researching complex, social media customer service issues and collaborating with other internal teams to resolve patient...
Remote WorkCustomer Service Team Lead, Neurodiverse Solutions
- Montpelier, VT
- 6 days ago
- Montpelier, VT
- 6 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
FT Assistant Manager Customer Service
- South Burlington, VT
- 8 days ago
- South Burlington, VT
- 8 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 426726 Address: USA-VT-South Burlington-217 Dorsett Street Store Code: Store 08357 Front End (5151740) Hannaford Supermarkets started...
Account Manager GME at RELX INC in Montpelier, Vermont, United States Job Description Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you...
Datavant Client Success Manager in Montpelier , Vermont Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered...
Category/Area of Expertise: Retail Operations Job Requisition: 424408 Address: USA-VT-Swanton-139 1St Street Store Code: Store 08408 Management (7249488) Hannaford Supermarkets started out as a...
link Adecco is seeking Customer Service Managers for immediate openings with a local client in North Clarendon, VT....
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Client Services Manager Call Center & Customer Service $ 70000 - $ 90000 / Year location_on North Clarendon, Vermont work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
PT Customer Experience Manager - Nights and Weekends
- South Burlington, VT
- 90+ days ago
- South Burlington, VT
- 90+ days ago
Store - BURLINGTON, VT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Vermont
Moving to Vermont? Find some basic demographic data about Vermont below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Vermont
Highest Education Level
Customer Service Managers in Vermont offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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