Customer Service Manager Jobs in West Jordan, UT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Manager Client Service Management
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 5 hours ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 5 hours ago
Manager Client Service Management CVS Health - 3.2 Salt Lake City, UT Job Details Full-time $54,300 - $159,120 a year 7 hours ago Benefits Employee stock purchase plan Health insurance Flexible...
Retail Customer Service Supervisor
- Taylorsville, UT (2 miles from West Jordan, UT)
- 18 hours ago
- Taylorsville, UT (2 miles from West Jordan, UT)
- 18 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Senior Customer Success Manager - Strategic
- Draper, UT (11 miles from West Jordan, UT)
- 1 day ago
- Draper, UT (11 miles from West Jordan, UT)
- 1 day ago
The Senior Strategic CSM owns the Customer Lifecycle for a set of Strategic accounts, beginning with customer onboarding and implementation, and continuing through the adoption and renewal...
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 1 day ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 1 day ago
About this rolePosition: Customer Service Manager 2General PurposeThe Customer Service Manager assists with planning, coordinating and executing the customer service support of the organization....
- Salt Lake City, UT (11 miles from West Jordan, UT)
- 1 day ago
- Salt Lake City, UT (11 miles from West Jordan, UT)
- 1 day ago
Customer Service Coordinator Salt Lake City, UT, United States JOB DESCRIPTION The Customer Service Coordinator is responsible for the processing of orders received by the Service Sales team. This...
Customer Experience Manager-3051 Saratoga Springs
- Saratoga Springs, UT (16 miles from West Jordan, UT)
- 1 day ago
- Saratoga Springs, UT (16 miles from West Jordan, UT)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Sr Lead Customer Experience Manager
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 2 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 2 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 3 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 3 days ago
Details Open Date: 04/17/2025 Requisition Number: PRN41666B Job Title: Customer Success Manager II Working Title: Relationship Manager II Job Grade: P15 FLSA Code: Administrative Patient Sensitive...
Public Works Client Services Manager/Group Lead - PE
- Draper, UT (11 miles from West Jordan, UT)
- 4 days ago
- Draper, UT (11 miles from West Jordan, UT)
- 4 days ago
Ardurra is seeking a Licensed Engineer to join our Public Works team as a Client Services Manager/Group Lead in Salt Lake City, UT! *Must be a Licensed Professional Engineer* Primary Function...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 4 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 5 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 5 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Client Service Coordinator Intern
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 7 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 7 days ago
Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our...
Sr. Project Manager, Customer Support & Analytics
- Draper, UT (11 miles from West Jordan, UT)
- 7 days ago
- Draper, UT (11 miles from West Jordan, UT)
- 7 days ago
Tesla is looking for an experienced and analytical leader to join our North America Customer Support team. This high-impact role blends strategic program and project management with data-driven...
Customer Service Team Lead, Neurodiverse Solutions
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 8 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 8 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Customer Relationship Manager - Draper
- Draper, UT (11 miles from West Jordan, UT)
- 9 days ago
- Draper, UT (11 miles from West Jordan, UT)
- 9 days ago
About Credit Corp Solutions Credit Corp Group is not your average debt collection agency. With over 2,000 employees across Australia, the USA, and the Philippines, we offer a dynamic and...
Demographic Data for West Jordan, UT
Moving to West Jordan, UT? Find some basic demographic data about West Jordan, UT below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in West Jordan, UT
Highest Education Level
Customer Service Managers in West Jordan, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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