Customer Service Manager Jobs in Orem, UT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Lehi, UT (10 miles from Orem, UT)
- 17 hours ago
- Lehi, UT (10 miles from Orem, UT)
- 17 hours ago
Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We...
Mid-Market Client Success Manager
- Lindon, UT (2 miles from Orem, UT)
- 3 days ago
- Lindon, UT (2 miles from Orem, UT)
- 3 days ago
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest growing companies in the employee experience industry, our mission is to help...
- Midvale, UT (22 miles from Orem, UT)
- 4 days ago
- Midvale, UT (22 miles from Orem, UT)
- 4 days ago
Modio has streamlined the convoluted and messy process that is healthcare credentialing and saved countless years of manual and error-prone work in the process. As part of CHG Healthcare we are...
Part Time Customer Experience Manager
- Midvale, UT (22 miles from Orem, UT)
- 4 days ago
- Midvale, UT (22 miles from Orem, UT)
- 4 days ago
Store - SLC-MIDVALE, UT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Enterprise Client Success Manager
- Lindon, UT (2 miles from Orem, UT)
- 5 days ago
- Lindon, UT (2 miles from Orem, UT)
- 5 days ago
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest growing companies in the employee experience industry, our mission is to help...
- Lindon, UT (2 miles from Orem, UT)
- 5 days ago
- Lindon, UT (2 miles from Orem, UT)
- 5 days ago
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. Nearly half of all working Americans are not saving enough for their future. Too often...
Remote WorkSenior Customer Relations Manager
- Lehi, UT (10 miles from Orem, UT)
- 6 days ago
- Lehi, UT (10 miles from Orem, UT)
- 6 days ago
What Youll Do: The Senior Customer Relations Manager is the liaison for the Homeowner, Warranty Team, and Vendors on structural concerns and corrections for warranty-related issues within the...
Department Manager - Client Service Center - Vice President
- South Jordan, UT (21 miles from Orem, UT)
- 7 days ago
- South Jordan, UT (21 miles from Orem, UT)
- 7 days ago
We're seeking someone to join our team as a VP in Wealth Management Operations to lead, coach, and develop a team (~95 people) of Team Leaders and their staff of Service Professionals, holding...
Aviation Client Services Manager/Project Manager
- Draper, UT (14 miles from Orem, UT)
- 12 days ago
- Draper, UT (14 miles from Orem, UT)
- 12 days ago
Location: Draper, US-UT Rate: Not Specified Type: Permanent Aviation Client Services Manager/Project Manager Ardurra is seeking an Aviation Client Services Manager/Project Manager to join our team...
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
- South Jordan, UT (21 miles from Orem, UT)
- 13 days ago
- South Jordan, UT (21 miles from Orem, UT)
- 13 days ago
Overview As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this...
- South Jordan, UT (21 miles from Orem, UT)
- 13 days ago
- South Jordan, UT (21 miles from Orem, UT)
- 13 days ago
COTIVITI, INC. Client Services Manager CCV in SOUTH JORDAN , Utah Client Services Manager CCV Job Locations US-Remote ID 2025-14339 Category Client Services Position Type Full-Time Overview The...
Customer Service Lead - Part-Time
- American Fork, UT (8 miles from Orem, UT)
- 13 days ago
- American Fork, UT (8 miles from Orem, UT)
- 13 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Relationship Manager - Draper
- Draper, UT (14 miles from Orem, UT)
- 15 days ago
- Draper, UT (14 miles from Orem, UT)
- 15 days ago
About Credit Corp Solutions Credit Corp Group is not your average debt collection agency. With over 2,000 employees across Australia, the USA, and the Philippines, we offer a dynamic and...
- Draper, UT (14 miles from Orem, UT)
- 17 days ago
- Draper, UT (14 miles from Orem, UT)
- 17 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading...
Demographic Data for Orem, UT
Moving to Orem, UT? Find some basic demographic data about Orem, UT below.
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Salary for Customer Service Manager Jobs in Orem, UT
Highest Education Level
Customer Service Managers in Orem, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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