Customer Service Manager Jobs in Draper, UT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager-3051 Saratoga Springs
- Saratoga Springs, UT (6 miles from Draper, UT)
- 1 hour ago
- Saratoga Springs, UT (6 miles from Draper, UT)
- 1 hour ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Salt Lake City, UT (13 miles from Draper, UT)
- 1 day ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 1 day ago
Details Open Date: 04/17/2025 Requisition Number: PRN41666B Job Title: Customer Success Manager II Working Title: Relationship Manager II Job Grade: P15 FLSA Code: Administrative Patient Sensitive...
- Salt Lake City, UT (13 miles from Draper, UT)
- 2 days ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 2 days ago
The Customer Service Coordinator is responsible for the processing of orders received by the Service Sales team. This role also supports day-to-day departmental functions, assists with special...
Ardurra is seeking a Licensed Engineer to join our Public Works team as a Client Services Manager/Group Lead in Salt Lake City, UT! *Must be a Licensed Professional Engineer* Primary Function...
- Salt Lake City, UT (13 miles from Draper, UT)
- 3 days ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 3 days ago
The Account Manager works with an assigned customer base and holds primary responsibility for all aspects of account management, client relations and sales to those accounts. The Account Manager...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Salt Lake City, UT (13 miles from Draper, UT)
- 3 days ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 3 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Salt Lake City, UT (13 miles from Draper, UT)
- 3 days ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 3 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
- West Jordan, UT (11 miles from Draper, UT)
- 3 days ago
- West Jordan, UT (11 miles from Draper, UT)
- 3 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Client Service Coordinator Intern
- Salt Lake City, UT (13 miles from Draper, UT)
- 6 days ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 6 days ago
Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our...
Tesla is looking for an experienced and analytical leader to join our North America Customer Support team. This high-impact role blends strategic program and project management with data-driven...
Customer Service Team Lead, Neurodiverse Solutions
- Salt Lake City, UT (13 miles from Draper, UT)
- 7 days ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 7 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
About Credit Corp Solutions Credit Corp Group is not your average debt collection agency. With over 2,000 employees across Australia, the USA, and the Philippines, we offer a dynamic and...
- Salt Lake City, UT (13 miles from Draper, UT)
- 9 days ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 9 days ago
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
- South Jordan, UT (7 miles from Draper, UT)
- 9 days ago
- South Jordan, UT (7 miles from Draper, UT)
- 9 days ago
We’re seeking a motivated and experienced Customer Service Team Lead to oversee a team of Customer Support Specialists in a fast-paced, customer-focused environment. In this role, you’ll provide...
Customer Success Manager II - Dental Analytics
- American Fork, UT (6 miles from Draper, UT)
- 9 days ago
- American Fork, UT (6 miles from Draper, UT)
- 9 days ago
This position is Remote within the United States Job Summary This position is responsible for building relationships with Henry Schein One customers. This role works closely with the customer as a...
Demographic Data for Draper, UT
Moving to Draper, UT? Find some basic demographic data about Draper, UT below.
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Salary for Customer Service Manager Jobs in Draper, UT
Highest Education Level
Customer Service Managers in Draper, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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