Call Center Representative Jobs in Draper, UT

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-11 of 11 Jobs

Call Center Representative (Banking or Financial Services)

  • Salt Lake City, UT (13 miles from Draper, UT)
  • 1 day ago
  • Salt Lake City, UT (13 miles from Draper, UT)
  • 1 day ago

Role : Call Center Representative (Retail Bank Accounts/Banking and Financial Services) Location : Salt Lake City, UT Attendance in the office is required every day during the first two weeks of training...

Customer Service Call Center Representative [77640]

  • Salt Lake City, UT (13 miles from Draper, UT)
  • 1 day ago
  • Salt Lake City, UT (13 miles from Draper, UT)
  • 1 day ago

To learn more about this Customer Service Call Center Representative opportunity, apply now....

Customer Care Associate

  • Bluffdale, UT (5 miles from Draper, UT)
  • 1 day ago
  • Bluffdale, UT (5 miles from Draper, UT)
  • 1 day ago

About Bullfrog Spas At Bullfrog Spas, our mission is simple: Create Peaceful Lives-not just for our customers but for our employees as well. We are guided by the values of care, commitment, trust,...

Bilingual - Call Center Rep - Spanish/English

  • Salt Lake City, UT (13 miles from Draper, UT)
  • 7 days ago
  • Salt Lake City, UT (13 miles from Draper, UT)
  • 7 days ago

Job Summary: As a Collections Specialist, you will be responsible for managing and recovering outstanding debts owed to our clients. You will work closely with debtors to negotiate repayment...

Contact Center Representative

  • Salt Lake City, UT (13 miles from Draper, UT)
  • 9 days ago
  • Salt Lake City, UT (13 miles from Draper, UT)
  • 9 days ago

center experience preferred, but not required Benefits: Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave...

Consumer Services Specialist (Call Center- start date of 4/7)

  • Salt Lake City, UT (13 miles from Draper, UT)
  • 11 days ago
  • Salt Lake City, UT (13 miles from Draper, UT)
  • 11 days ago

UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Salt Lake City , Utah We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...

Claims Call Center Representative

  • Salt Lake City, UT (13 miles from Draper, UT)
  • 15 days ago
  • Salt Lake City, UT (13 miles from Draper, UT)
  • 15 days ago

Claims Call Center Representative 121455 Zurich is a leading multi-line insurer that serves its customers in global and local markets....

Remote Work

Client Relations Specialist - Bookkeeping and Tax

  • Orem, UT (14 miles from Draper, UT)
  • 16 days ago
  • Orem, UT (14 miles from Draper, UT)
  • 16 days ago

Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Orem, Utah, United States Description This is a fully and permanently remote work from home opportunity...

Remote Work

Call Center Representative / Patient Engagement Advocate (Temp-to-Perm)

  • Salt Lake City, UT (13 miles from Draper, UT)
  • 26 days ago
  • Salt Lake City, UT (13 miles from Draper, UT)
  • 26 days ago

The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....

Remote Work

Automotive Call Center Representative & Cashier

  • Salt Lake City, UT (13 miles from Draper, UT)
  • 30+ days ago
  • Salt Lake City, UT (13 miles from Draper, UT)
  • 30+ days ago

We are seeking a dedicated and enthusiastic Automotive Call Center Representative & Cashier to join our team at Salt Lake Valley CDJR....

Client Support Specialist II

  • Provo, UT (20 miles from Draper, UT)
  • 90+ days ago
  • Provo, UT (20 miles from Draper, UT)
  • 90+ days ago

Overview Job Purpose The Client Support Specialist II acts as a subject-matter and product-area specialist to provide support to our customer base utilizing ICE Mortgage Technology products,...

Remote Work

Demographic Data for Draper, UT

Moving to Draper, UT? Find some basic demographic data about Draper, UT below.


Local
National
51,017
2,026
Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Draper, UT

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Draper, UT offer the following education background
High School or GED
33.1%
Bachelor's Degree
25.0%
Associate's Degree
17.1%
Vocational Degree or Certification
14.8%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Draper, UT
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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