Customer Service Manager Jobs in Richardson, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Logistics Coordinator - Customer Service
- Dallas, TX (12 miles from Richardson, TX)
- 2 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 2 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : We are immediately hiring a Logistics Coordinator - Customer Service, in Dallas, TX, for our Supply...
ServiceNow tool Support, Customer Success Manager/ L2/L3 support
- Plano, TX (6 miles from Richardson, TX)
- 6 hours ago
- Plano, TX (6 miles from Richardson, TX)
- 6 hours ago
Customer Success Manager/ServiceNow Tool and L2/L3 support Plano, TX onsite hybrid 12 Months Contract We are seeking a proactive Customer Success Manager to support our Commercial and Consumer App...
Retail PT Customer Experience Manager-2
- Irving, TX (16 miles from Richardson, TX)
- 13 hours ago
- Irving, TX (16 miles from Richardson, TX)
- 13 hours ago
Store - LAFAYETTE, INDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Success Manager- Mortgage Broker Solutions
- Dallas, TX (12 miles from Richardson, TX)
- 16 hours ago
- Dallas, TX (12 miles from Richardson, TX)
- 16 hours ago
At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched...
FT Customer Experience Manager/Front End
- Irving, TX (16 miles from Richardson, TX)
- 1 day ago
- Irving, TX (16 miles from Richardson, TX)
- 1 day ago
Store - HICKORY, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Prosper, TX (20 miles from Richardson, TX)
- 1 day ago
- Prosper, TX (20 miles from Richardson, TX)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Dallas, TX (12 miles from Richardson, TX)
- 1 day ago
- Dallas, TX (12 miles from Richardson, TX)
- 1 day ago
General Information Job ID ATR49109 Posting Job Title Coord, Customer Service Locations TX Dallas Victory Employment Type Full Time Date Posted 12-Mar-2025 Relocation Support No Description &...
PT Customer Service Manager (Evenings and Weekends)
- Plano, TX (6 miles from Richardson, TX)
- 1 day ago
- Plano, TX (6 miles from Richardson, TX)
- 1 day ago
Store - DFW-PLANO/15TH ST, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Client Services Manager (Operations)
- Dallas, TX (12 miles from Richardson, TX)
- 2 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 2 days ago
Client Services Manager (Operations) Dallas, TX, United States of America $48,000.00 - $56,000.00 Back Apply Now Back Apply Now Overview United Protective is a privately held, independent...
Pt time Customer Experience Manager- Nights and Weekends
- Irving, TX (16 miles from Richardson, TX)
- 2 days ago
- Irving, TX (16 miles from Richardson, TX)
- 2 days ago
Store - DC-FAIRFAX, VADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Richardson, TX (1 mile from Richardson, TX)
- 2 days ago
- Richardson, TX (1 mile from Richardson, TX)
- 2 days ago
Location: Richardson, TX; Beaverton, OR; Bellevue, WA Job Description: TownSq is seeking an energetic, customer-focused Client Success Manager to join our company. This role is the primary point...
- Dallas, TX (12 miles from Richardson, TX)
- 2 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 2 days ago
Overview United Protective is a privately held, independent corporation dedicated to providing contract security services throughout the Texas region. Beginning in 1999, with just three employees,...
Logistics Coordinator - Customer Service in Dallas, TX
- Dallas, TX (12 miles from Richardson, TX)
- 2 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 2 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : We are immediately hiring a Logistics Coordinator - Customer Service, in Dallas, TX, for our Supply...
PT Customer Service Manager (Evenings and Weekends)
- Irving, TX (16 miles from Richardson, TX)
- 3 days ago
- Irving, TX (16 miles from Richardson, TX)
- 3 days ago
Store - DFW-PLANO/15TH ST, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Client Success Manager (Evergreen)
- Irving, TX (16 miles from Richardson, TX)
- 3 days ago
- Irving, TX (16 miles from Richardson, TX)
- 3 days ago
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment....
Demographic Data for Richardson, TX
Moving to Richardson, TX? Find some basic demographic data about Richardson, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Richardson, TX
Highest Education Level
Customer Service Managers in Richardson, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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