Customer Service Manager Jobs in Irving, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Dallas, TX (8 miles from Irving, TX)
- 1 hour ago
- Dallas, TX (8 miles from Irving, TX)
- 1 hour ago
Team OMG OrderMyGear (OMG) is the market-leading technology for promotional product distributors, apparel decorators, team dealers, and suppliers to sell branded merchandise across channels. OMG...
Store - PITT-Coraopolis, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - LA-MONROVIA, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Fort Worth, TX (22 miles from Irving, TX)
- 1 day ago
- Fort Worth, TX (22 miles from Irving, TX)
- 1 day ago
Employment Type: Salaried Work Designation: Hybrid Position Summary: The Customer Service Manager plays a pivotal leadership role in overseeing a team of customer service representatives to deliver...
Senior Manager, Customer Support
- Dallas, TX (8 miles from Irving, TX)
- 1 day ago
- Dallas, TX (8 miles from Irving, TX)
- 1 day ago
About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence...
Remote WorkH&B Associate Director - Client Service Team
- Dallas, TX (8 miles from Irving, TX)
- 1 day ago
- Dallas, TX (8 miles from Irving, TX)
- 1 day ago
As a Health and Benefits Associate Director, you will lead client engagements involving the design and management of the full array of health and benefits programs. You will drive the strategy and...
Supervisor Customer Service - National Remote
- Dallas, TX (8 miles from Irving, TX)
- 1 day ago
- Dallas, TX (8 miles from Irving, TX)
- 1 day ago
['Optum', '3.5', 'Supervisor Customer Service - National Remote', 'Apply on employer site', 'Apply now', 'Dallas, TX', '', '$49K - $96K', '\xa0', '(Employer est.)'][]
Remote WorkCustomer Service Manager - Specialty Rental - Dallas, TX
- Dallas, TX (8 miles from Irving, TX)
- 2 days ago
- Dallas, TX (8 miles from Irving, TX)
- 2 days ago
Requirements: Minimum three years Customer Service Management experience. Experience in people management and technical knowledge (diesel, mechanical & electrical) are desired skills....
Retail Manager - Customer Experience Manager (Full-Time)
- Irving, TX
- 2 days ago
- Irving, TX
- 2 days ago
Store - GETTYSBURG, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - LA-TUSTIN, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Arlington, TX (17 miles from Irving, TX)
- 3 days ago
- Arlington, TX (17 miles from Irving, TX)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Administrator
- Dallas, TX (8 miles from Irving, TX)
- 3 days ago
- Dallas, TX (8 miles from Irving, TX)
- 3 days ago
We're looking for motivated, engaged people to help make everyone's journeys better. The Administrative Specialist is responsible to assist the office and operations staff with correspondence...
Full-Time Customer Experience Manager (nights and weekends mandatory)
- Irving, TX
- 3 days ago
- Irving, TX
- 3 days ago
Store - CLEV-BROOKLYN, OHDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Part Time Customer Experience Manager
- Murphy, TX (23 miles from Irving, TX)
- 3 days ago
- Murphy, TX (23 miles from Irving, TX)
- 3 days ago
Store - DFW-MURPHY, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - Palm Beach-Boca Raton, FL (East)Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Demographic Data for Irving, TX
Moving to Irving, TX? Find some basic demographic data about Irving, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Irving, TX
Highest Education Level
Customer Service Managers in Irving, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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