Customer Service Manager Jobs in Irving, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Logistics Coordinator - Customer Service
- Dallas, TX (8 miles from Irving, TX)
- 2 days ago
- Dallas, TX (8 miles from Irving, TX)
- 2 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : We are immediately hiring a Logistics Coordinator - Customer Service, in Dallas, TX, for our Supply...
- Ft Worth, TX (22 miles from Irving, TX)
- moments ago
- Ft Worth, TX (22 miles from Irving, TX)
- moments ago
The Opportunity: The Customer Solution Strategist will be responsible for receiving phone and email inquiries from existing and potential customers. Accurately maintain customer accounts,...
ServiceNow tool Support, Customer Success Manager/ L2/L3 support
- Plano, TX (20 miles from Irving, TX)
- 6 hours ago
- Plano, TX (20 miles from Irving, TX)
- 6 hours ago
Customer Success Manager/ServiceNow Tool and L2/L3 support Plano, TX onsite hybrid 12 Months Contract We are seeking a proactive Customer Success Manager to support our Commercial and Consumer App...
- Fort Worth, TX (22 miles from Irving, TX)
- 10 hours ago
- Fort Worth, TX (22 miles from Irving, TX)
- 10 hours ago
Between $65k and $77k Per Year DOE (Depends on Experience) Position range in Tarrant County $29k - $46k Per Year Manager of Customer Care YSTA SERVICES INC Occupation: Customer Service...
Store - LAFAYETTE, INDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Success Manager- Mortgage Broker Solutions
- Dallas, TX (8 miles from Irving, TX)
- 16 hours ago
- Dallas, TX (8 miles from Irving, TX)
- 16 hours ago
At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched...
Store - HICKORY, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Dallas, TX (8 miles from Irving, TX)
- 1 day ago
- Dallas, TX (8 miles from Irving, TX)
- 1 day ago
General Information Job ID ATR49109 Posting Job Title Coord, Customer Service Locations TX Dallas Victory Employment Type Full Time Date Posted 12-Mar-2025 Relocation Support No Description &...
PT Customer Service Manager (Evenings and Weekends)
- Plano, TX (20 miles from Irving, TX)
- 1 day ago
- Plano, TX (20 miles from Irving, TX)
- 1 day ago
Store - DFW-PLANO/15TH ST, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Client Services Manager (Operations)
- Dallas, TX (8 miles from Irving, TX)
- 2 days ago
- Dallas, TX (8 miles from Irving, TX)
- 2 days ago
Client Services Manager (Operations) Dallas, TX, United States of America $48,000.00 - $56,000.00 Back Apply Now Back Apply Now Overview United Protective is a privately held, independent...
Pt time Customer Experience Manager- Nights and Weekends
- Irving, TX
- 2 days ago
- Irving, TX
- 2 days ago
Store - DC-FAIRFAX, VADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Richardson, TX (16 miles from Irving, TX)
- 2 days ago
- Richardson, TX (16 miles from Irving, TX)
- 2 days ago
Location: Richardson, TX; Beaverton, OR; Bellevue, WA Job Description: TownSq is seeking an energetic, customer-focused Client Success Manager to join our company. This role is the primary point...
- Dallas, TX (8 miles from Irving, TX)
- 2 days ago
- Dallas, TX (8 miles from Irving, TX)
- 2 days ago
Overview United Protective is a privately held, independent corporation dedicated to providing contract security services throughout the Texas region. Beginning in 1999, with just three employees,...
Logistics Coordinator - Customer Service in Dallas, TX
- Dallas, TX (8 miles from Irving, TX)
- 2 days ago
- Dallas, TX (8 miles from Irving, TX)
- 2 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : We are immediately hiring a Logistics Coordinator - Customer Service, in Dallas, TX, for our Supply...
Store - DFW-PLANO/15TH ST, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Irving, TX
Moving to Irving, TX? Find some basic demographic data about Irving, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Irving, TX
Highest Education Level
Customer Service Managers in Irving, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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