Customer Service Manager Jobs in Frisco, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Prosper, TX (6 miles from Frisco, TX)
- 5 hours ago
- Prosper, TX (6 miles from Frisco, TX)
- 5 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
PT Customer Service Manager (Evenings and Weekends)
- Plano, TX (11 miles from Frisco, TX)
- 14 hours ago
- Plano, TX (11 miles from Frisco, TX)
- 14 hours ago
Store - DFW-PLANO/15TH ST, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Richardson, TX (17 miles from Frisco, TX)
- 1 day ago
- Richardson, TX (17 miles from Frisco, TX)
- 1 day ago
Location: Richardson, TX; Beaverton, OR; Bellevue, WA Job Description: TownSq is seeking an energetic, customer-focused Client Success Manager to join our company. This role is the primary point...
Who are we? Equinix is the world's digital infrastructure company, operating over 260data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and...
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Customer Service Supervisor (Remote)
- McKinney, TX (14 miles from Frisco, TX)
- 5 days ago
- McKinney, TX (14 miles from Frisco, TX)
- 5 days ago
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample...
Remote Work- Southlake, TX (23 miles from Frisco, TX)
- 5 days ago
- Southlake, TX (23 miles from Frisco, TX)
- 5 days ago
Store - DFW-SOUTHLAKE, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Plano, TX (11 miles from Frisco, TX)
- 5 days ago
- Plano, TX (11 miles from Frisco, TX)
- 5 days ago
Call Center experience preferred. Minimum two years of related experience....
Remote Work- Plano, TX (11 miles from Frisco, TX)
- 6 days ago
- Plano, TX (11 miles from Frisco, TX)
- 6 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Client Support Manager - Home Improvement
- Plano, TX (11 miles from Frisco, TX)
- 6 days ago
- Plano, TX (11 miles from Frisco, TX)
- 6 days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
- Coppell, TX (17 miles from Frisco, TX)
- 6 days ago
- Coppell, TX (17 miles from Frisco, TX)
- 6 days ago
Dealer Account Manager Overview PLACEMENT TYPE: Temporary SALARY: $50,000-60,000 Yearly START DATE: 04.01.2024 Become a strategic partner to our remote contact dealers in a designated region. In...
Residential HVAC Customer Service Manager
- Plano, TX (11 miles from Frisco, TX)
- 6 days ago
- Plano, TX (11 miles from Frisco, TX)
- 6 days ago
This is a fully in-person position in the Dallas, Texas area, not a remote position. Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier...
Customer Service and Administrator
- Addison, TX (15 miles from Frisco, TX)
- 7 days ago
- Addison, TX (15 miles from Frisco, TX)
- 7 days ago
Customer Service and Administrator Job Poster : Jobs Skills:Customer Service | Location: Addison, TX, Texas, United States Of America Views:1 If you have the following skills and experience we...
Customer Service Manager, Airport Customer Operations
- DFW Airport, TX (22 miles from Frisco, TX)
- 7 days ago
- DFW Airport, TX (22 miles from Frisco, TX)
- 7 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
- Plano, TX (11 miles from Frisco, TX)
- 7 days ago
- Plano, TX (11 miles from Frisco, TX)
- 7 days ago
Be the Voice of Our Customers! We are looking for a Customer Service Coordinator who thrives on helping others and making an impact. If you're detail-oriented, an excellent communicator, and enjoy...
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...
Demographic Data for Frisco, TX
Moving to Frisco, TX? Find some basic demographic data about Frisco, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Frisco, TX
Highest Education Level
Customer Service Managers in Frisco, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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