Customer Service Manager Jobs in Denton, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Customer Experience Manager (Full-Time)
- Southlake, TX (18 miles from Denton, TX)
- 5 days ago
- Southlake, TX (18 miles from Denton, TX)
- 5 days ago
Store - DFW-SOUTHLAKE, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Manager, Airport Baggage Operations
- DFW Airport, TX (23 miles from Denton, TX)
- 8 days ago
- DFW Airport, TX (23 miles from Denton, TX)
- 8 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
- Keller, TX (20 miles from Denton, TX)
- 8 days ago
- Keller, TX (20 miles from Denton, TX)
- 8 days ago
Store - DFW-KELLER, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Airline Customer Service Supervisor in DFW Airport (DFW SUP APRIL 2025)
- DFW Airport, TX (23 miles from Denton, TX)
- 10 days ago
- DFW Airport, TX (23 miles from Denton, TX)
- 10 days ago
Hallmark Aviation Services is seeking a Supervisor for an International Airline in Dallas Fort Worth International Airport, TX (DFW). The Airline Supervisor assists the Airline Account Manager...
- Southlake, TX (18 miles from Denton, TX)
- 10 days ago
- Southlake, TX (18 miles from Denton, TX)
- 10 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service Team Lead - Bilingual
- Colleyville, TX (22 miles from Denton, TX)
- 15 days ago
- Colleyville, TX (22 miles from Denton, TX)
- 15 days ago
Customer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261 Leading the way with legendary...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Frisco, TX (17 miles from Denton, TX)
- 22 days ago
- Frisco, TX (17 miles from Denton, TX)
- 22 days ago
Ageless Mens Health Client Relations Manager in Frisco , Texas Foster real relationships. Advance the cause of men's health. Improve lives. With over 80 clinics nationwide and a growing client...
- Southlake, TX (18 miles from Denton, TX)
- 23 days ago
- Southlake, TX (18 miles from Denton, TX)
- 23 days ago
Customer Experience Manager - Southlake, TX We are seeking a motivated and dynamic Customer Experience Manager with strong business acumen to lead our team in achieving and exceeding sales goals....
- Westlake, TX (14 miles from Denton, TX)
- 29 days ago
- Westlake, TX (14 miles from Denton, TX)
- 29 days ago
The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the operational integrity of...
Client Success Manager - Grapevine
- Grapevine, TX (20 miles from Denton, TX)
- 45+ days ago
- Grapevine, TX (20 miles from Denton, TX)
- 45+ days ago
This is an opportunity to be a key player and make a real impact at a fast-growing S&P 500 software company in the $96 billion HR industry. If you're passionate about customer success, enjoy...
- Carrollton, TX (23 miles from Denton, TX)
- 45+ days ago
- Carrollton, TX (23 miles from Denton, TX)
- 45+ days ago
Required Qualifications: Minimum of an Associate degree (A.A.) from a two-year college or technical school. A successful candidate will be customer-focused, goal-oriented, self-motivated, driven...
Store - DFW-DENTON, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Denton, TX
Moving to Denton, TX? Find some basic demographic data about Denton, TX below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Denton, TX
Highest Education Level
Customer Service Managers in Denton, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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