Call Center Representative Jobs in Denton, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Little Elm, TX (11 miles from Denton, TX)
- 3 days ago
- Little Elm, TX (11 miles from Denton, TX)
- 3 days ago
Benefits Texas Joint Institute, offers a total rewards package that supports the health, life, career and retirement of our colleagues....
Trilingual Call Center Representative - Hybrid
- Frisco, TX (17 miles from Denton, TX)
- 15 days ago
- Frisco, TX (17 miles from Denton, TX)
- 15 days ago
Join Our Team As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global...
ULINE- Call Center Representative
- The Colony, TX (17 miles from Denton, TX)
- 15 days ago
- The Colony, TX (17 miles from Denton, TX)
- 15 days ago
Bilingual Customer Service Representative Pay from $25 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Texas Branch 2600 Rental Car Drive, DFW...
Customer Service Representative
- Roanoke, TX (14 miles from Denton, TX)
- 15 days ago
- Roanoke, TX (14 miles from Denton, TX)
- 15 days ago
Customer Service Representative Pay from $24 to $28 per hour with significant growth and earning potential! Includes $2 Shift Differential Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261...
Customer Service Representative - Bilingual
- Argyle, TX (7 miles from Denton, TX)
- 15 days ago
- Argyle, TX (7 miles from Denton, TX)
- 15 days ago
Bilingual Customer Service Representative Pay from $25 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Texas Branch 2600 Rental Car Drive, DFW...
ULINE- Customer Service Representative
- Keller, TX (20 miles from Denton, TX)
- 15 days ago
- Keller, TX (20 miles from Denton, TX)
- 15 days ago
Bilingual Customer Service Representative Pay from $25 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Texas Branch 2600 Rental Car Drive, DFW...
Call Center Representative - Hybrid
- Frisco, TX (17 miles from Denton, TX)
- 17 days ago
- Frisco, TX (17 miles from Denton, TX)
- 17 days ago
Join Our Team As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global...
- Haslet, TX (21 miles from Denton, TX)
- 30+ days ago
- Haslet, TX (21 miles from Denton, TX)
- 30+ days ago
Location: Haslet, TX Salary: Negotiable Description: Our client is currently seeking a Call Center Technician! This is a 3-month contract to hire opportunity and will be fully onsite in Fort Worth...
- The Colony, TX (17 miles from Denton, TX)
- 30+ days ago
- The Colony, TX (17 miles from Denton, TX)
- 30+ days ago
In addition to that, Call Center Representatives take part in our monthly raffles with high-end prizes!...
Billing Call Center Representative
- Coppell, TX (20 miles from Denton, TX)
- 45+ days ago
- Coppell, TX (20 miles from Denton, TX)
- 45+ days ago
.** The Billing Call Center Representatives are responsible for answering 80 – 100 inbound calls per day from patients, doctor’s offices, and insurance carriers using multiple resources to resolve inquiries...
Demographic Data for Denton, TX
Moving to Denton, TX? Find some basic demographic data about Denton, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Denton, TX
Highest Education Level
Call Center Representatives in Denton, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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