Customer Service Manager Jobs in Allen, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Customer Service Supervisor
- Frisco, TX (15 miles from Allen, TX)
- 7 hours ago
- Frisco, TX (15 miles from Allen, TX)
- 7 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Plano, TX (7 miles from Allen, TX)
- 8 hours ago
- Plano, TX (7 miles from Allen, TX)
- 8 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF J OB P URPOSE...
- Dallas, TX (23 miles from Allen, TX)
- 23 hours ago
- Dallas, TX (23 miles from Allen, TX)
- 23 hours ago
Team OMG OrderMyGear (OMG) is the market-leading technology for promotional product distributors, apparel decorators, team dealers, and suppliers to sell branded merchandise across channels. OMG...
Senior Manager, Customer Support
- Dallas, TX (23 miles from Allen, TX)
- 1 day ago
- Dallas, TX (23 miles from Allen, TX)
- 1 day ago
About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence...
Remote WorkTechnical Program Manager, Customer Service Security Response Operations (CS-SRO)
- Dallas, TX (23 miles from Allen, TX)
- 2 days ago
- Dallas, TX (23 miles from Allen, TX)
- 2 days ago
Amazon's Security's Customer Service Security (CSS) team is seeking an exceptional Technical Program Manager to join our organization. CSS is the first line of defense protecting our Customers and...
H&B Associate Director - Client Service Team
- Dallas, TX (23 miles from Allen, TX)
- 2 days ago
- Dallas, TX (23 miles from Allen, TX)
- 2 days ago
As a Health and Benefits Associate Director, you will lead client engagements involving the design and management of the full array of health and benefits programs. You will drive the strategy and...
Supervisor Customer Service - National Remote
- Dallas, TX (23 miles from Allen, TX)
- 2 days ago
- Dallas, TX (23 miles from Allen, TX)
- 2 days ago
['Optum', '3.5', 'Supervisor Customer Service - National Remote', 'Apply on employer site', 'Apply now', 'Dallas, TX', '', '$49K - $96K', '\xa0', '(Employer est.)'][]
Remote WorkCustomer Service Manager - Specialty Rental - Dallas, TX
- Dallas, TX (23 miles from Allen, TX)
- 3 days ago
- Dallas, TX (23 miles from Allen, TX)
- 3 days ago
Requirements: Minimum three years Customer Service Management experience. Experience in people management and technical knowledge (diesel, mechanical & electrical) are desired skills....
Customer Service Administrator
- Dallas, TX (23 miles from Allen, TX)
- 3 days ago
- Dallas, TX (23 miles from Allen, TX)
- 3 days ago
We're looking for motivated, engaged people to help make everyone's journeys better. The Administrative Specialist is responsible to assist the office and operations staff with correspondence...
Part Time Customer Experience Manager
- Murphy, TX (4 miles from Allen, TX)
- 4 days ago
- Murphy, TX (4 miles from Allen, TX)
- 4 days ago
Store - DFW-MURPHY, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Work From Home Customer Service Coordinator - High Value Specialty Servicing
- Plano, TX (7 miles from Allen, TX)
- 4 days ago
- Plano, TX (7 miles from Allen, TX)
- 4 days ago
Work From Home Customer Service Coordinator - High Value Specialty Servicing Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One...
Remote WorkSupervisor Customer Service - National Remote
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote Work- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
Supervisor Customer Service - National Remote Requisition Number: 2283635 Job Category: Customer Services Primary Location: Dallas, TX, US (Remote considered) Optum is a global organization that...
Remote WorkRetail Part Time Nights and Weekends Customer Experience Manager
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
Store - DFW-FT WORTH/MONTGOMERY PLAZA, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
Store - DFW-KELLER, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Allen, TX
Moving to Allen, TX? Find some basic demographic data about Allen, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Allen, TX
Highest Education Level
Customer Service Managers in Allen, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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