Customer Service Manager Jobs in Memphis, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Memphis, TN
- 6 hours ago
- Memphis, TN
- 6 hours ago
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager at EY in Memphis, Tennessee, United States Job Description Location: Anywhere in Country At EY, we're all in to...
Remote Work- Bartlett, TN (15 miles from Memphis, TN)
- 2 days ago
- Bartlett, TN (15 miles from Memphis, TN)
- 2 days ago
Coordinator-Customer Service at Baptist Memorial in Bartlett, Tennessee, United States Job Description Overview Job Summary Promotes a high level of customer satisfaction during patient...
['Southeastern Freight Lines', '3.8', 'Customer Service Administrator 2', 'Apply on employer site', 'Apply now', 'Memphis, TN', '', '$20.86 - $25.76', '\xa0', 'Per Hour', '\xa0', '(Employer...
Lead Customer Service Coordinator Job ID: 34084 Job Category: Administrative Non Clinical Support Work Type: Full Time Work Schedule: Days Department: BMG System Services Facility: BMG Clinics...
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness,...
Customer Experience Manager - Victorias Secret - Saddle Creek - Germantown, TN
- Germantown, TN (15 miles from Memphis, TN)
- 5 days ago
- Germantown, TN (15 miles from Memphis, TN)
- 5 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Customer Service Coordinator- The Urinary and Pelvic Disorders Clinic
- Memphis, TN
- 5 days ago
- Memphis, TN
- 5 days ago
Customer Service Coordinator- The Urinary and Pelvic Disorders Clinic Job ID: 33791 Job Category: Administrative Non Clinical Support Work Type: Full Time Work Schedule: Days Department: BMG Metro...
The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned...
Clarion Security LLC takes pride in building its culture of excellence one professional team member at a time. Not only do we hire the best, but we build winners. We encourage diversity and...
As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
Customer Service Coordinator- The Light Clinic
- Germantown, TN (15 miles from Memphis, TN)
- 10 days ago
- Germantown, TN (15 miles from Memphis, TN)
- 10 days ago
Customer Service Coordinator- The Light Clinic Job ID: 33896 Job Category: Administrative Non Clinical Support Work Type: Full Time Work Schedule: Days Department: BMG Metro Memphis Facility: BMG...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.Client Service...
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Memphis, TN
- 24 days ago
- Memphis, TN
- 24 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Coordinator-Customer Service II
- Germantown, TN (15 miles from Memphis, TN)
- 25 days ago
- Germantown, TN (15 miles from Memphis, TN)
- 25 days ago
Coordinator-Customer Service II Job ID: 33516 Job Category: Administrative Non Clinical Support Work Type: Full Time Work Schedule: Days Department: Memphis Lung Facility: Memphis Lung Location:...
Demographic Data for Memphis, TN
Moving to Memphis, TN? Find some basic demographic data about Memphis, TN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Memphis, TN
Highest Education Level
Customer Service Managers in Memphis, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Monitoring
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Courteous
- Client Services
- Customer Retention
- Complaint Resolution
- Cash Management
- Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Strategy Development
- Closing
- Account Management
- Customer Relations
- Friendliness
- Retail
- Process Improvement
- Telephone Skills
- High School Diploma
- Customer Relationship Management
- Driving
- Written Communication
- Microsoft Outlook
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Inventory Management
- Coaching
- Policy Development
- Multitasking
- Spanish
- Team Building
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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