Customer Service Manager Jobs in Madison, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Nashville, TN (7 miles from Madison, TN)
- 60+ days ago
- Nashville, TN (7 miles from Madison, TN)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Coordinator in Nashville, TN
- Nashville, TN (7 miles from Madison, TN)
- 2 days ago
- Nashville, TN (7 miles from Madison, TN)
- 2 days ago
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
Commercial Insurance Client Service Manager
- Lebanon, TN (23 miles from Madison, TN)
- 2 days ago
- Lebanon, TN (23 miles from Madison, TN)
- 2 days ago
Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Commercial Insurance Client Service...
Customer Service Manager- Remote
- Nashville, TN (7 miles from Madison, TN)
- 5 days ago
- Nashville, TN (7 miles from Madison, TN)
- 5 days ago
In addition, the Customer Service Manager is responsible for metric and quality performance monitoring....
Client Service Coordinator - 000650
- Nashville, TN (7 miles from Madison, TN)
- 10 days ago
- Nashville, TN (7 miles from Madison, TN)
- 10 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
FT Assistant Manager Customer Service
- Smyrna, TN (22 miles from Madison, TN)
- 11 days ago
- Smyrna, TN (22 miles from Madison, TN)
- 11 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 261441 Address: USA-TN-Smyrna-11459 Old Nashville Hwy Store Code: Store 01581 Front End (7226670) Food Lion has been providing an...
- La Vergne, TN (17 miles from Madison, TN)
- 11 days ago
- La Vergne, TN (17 miles from Madison, TN)
- 11 days ago
Customer Success Manager McKesson Corporation - 3.5 La Vergne, TN Job Details $19.39 - $32.31 an hour 19 hours ago Benefits Wellness program Employee stock purchase plan Health insurance Dental...
- Nashville, TN (7 miles from Madison, TN)
- 15 days ago
- Nashville, TN (7 miles from Madison, TN)
- 15 days ago
Products Applications Parts and Service US Area Customer Support Manager WIRTGEN AMERICA is a member of the WIRTGEN GROUP, and a John Deere Company, that specializes in the sales and service of...
- Gallatin, TN (16 miles from Madison, TN)
- 16 days ago
- Gallatin, TN (16 miles from Madison, TN)
- 16 days ago
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Nashville, TN (7 miles from Madison, TN)
- 17 days ago
- Nashville, TN (7 miles from Madison, TN)
- 17 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Nashville, TN (7 miles from Madison, TN)
- 18 days ago
- Nashville, TN (7 miles from Madison, TN)
- 18 days ago
Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our...
Enterprise Client Success Manager
- Nashville, TN (7 miles from Madison, TN)
- 18 days ago
- Nashville, TN (7 miles from Madison, TN)
- 18 days ago
Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care...
- Antioch, TN (15 miles from Madison, TN)
- 18 days ago
- Antioch, TN (15 miles from Madison, TN)
- 18 days ago
WIRTGEN AMERICA is a member of the WIRTGEN GROUP, and a John Deere Company, that specializes in the sales and service of road construction equipment and mining machinery incorporating the...
Region Customer Service Supervisor
- Goodlettsville, TN (4 miles from Madison, TN)
- 19 days ago
- Goodlettsville, TN (4 miles from Madison, TN)
- 19 days ago
R10070438 Region Customer Service Supervisor (Open) Location: Goodlettsville, TN - Management How will you CONTRIBUTE and GROW? We are seeking a motivated and detail-oriented Customer Experience...
Airport Customer Service Supervisor - BNA NK
- Nashville, TN (7 miles from Madison, TN)
- 20 days ago
- Nashville, TN (7 miles from Madison, TN)
- 20 days ago
General information Job Title Airport Customer Service Supervisor - BNA NK Date Friday, May 2, 2025 Entity Unifi Aviation, LLC State Tennessee City Nashville Base Pay Rate: $ 22.00 Full/Part Time...
Demographic Data for Madison, TN
Moving to Madison, TN? Find some basic demographic data about Madison, TN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Madison, TN
Highest Education Level
Customer Service Managers in Madison, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Monitoring
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Courteous
- Client Services
- Customer Retention
- Complaint Resolution
- Cash Management
- Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Strategy Development
- Closing
- Account Management
- Customer Relations
- Friendliness
- Retail
- Process Improvement
- Telephone Skills
- High School Diploma
- Driving
- Written Communication
- Microsoft Outlook
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Inventory Management
- Coaching
- Policy Development
- Multitasking
- Spanish
- Team Building
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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