Customer Service Manager Jobs in Covington, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Coordinator-Customer Service Job ID: 31049 Job Category: Administrative Non Clinical Support Work Schedule: Days Department: BMG Northern MS Facility: BMG Clinics Location: Covington, TN Overview...
- Arlington, TN (17 miles from Covington, TN)
- 6 days ago
- Arlington, TN (17 miles from Covington, TN)
- 6 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Coordinator-Customer Service - MG Tipton Family Medicine
- Covington, TN
- 29 days ago
- Covington, TN
- 29 days ago
Coordinator-Customer Service - MG Tipton Family Medicine Job ID: 26130 Job Category: Administrative Non Clinical Support Work Schedule: Days Facility: BMG Clinics Location: Covington, TN Overview...
Demographic Data for Covington, TN
Moving to Covington, TN? Find some basic demographic data about Covington, TN below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Covington, TN
Highest Education Level
Customer Service Managers in Covington, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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