Customer Service Manager Jobs in Collierville, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Team Leader - Customer Service
- Memphis, TN (22 miles from Collierville, TN)
- 5 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 5 days ago
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
Customer Service Lead - Part-Time
- Memphis, TN (22 miles from Collierville, TN)
- 10 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 10 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Memphis, TN (22 miles from Collierville, TN)
- 10 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 10 days ago
Customer Service Supervisor Memphis, Tennessee (On-Site) Permanent Job Description Customer Service Supervisor Full-time, permanent position Pay Rate: $60k to $80k base + bonus (TBD) + benefits...
Position Overview: The Customer Service Representative (CSR) Supervisor guides a team in entering all customer orders and directs employees to accomplish established goals and metrics. This...
- Germantown, TN (7 miles from Collierville, TN)
- 14 days ago
- Germantown, TN (7 miles from Collierville, TN)
- 14 days ago
Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing...
Coordinator-Customer Service II - MG Memphis Primary Care BMG
- Memphis, TN (22 miles from Collierville, TN)
- 18 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 18 days ago
Summary Responsibilities Requirements, Preferences and Experience About Baptist Memorial Health Care At Baptist, we owe our success to our colleagues, who have both technical expertise and a...
- Memphis, TN (22 miles from Collierville, TN)
- 22 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 22 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Store - MPHS-COLLIERVILLE, TNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Route Manager & Customer Service - Memphis, TN
- Memphis, TN (22 miles from Collierville, TN)
- 27 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 27 days ago
Other Forms of Compensation: Yearly bonus opportunity and car provided. Requirement: Leading teams, route management experience and or Customer/Client Service background preferred. Schedule :...
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Millington, TN (22 miles from Collierville, TN)
- 30+ days ago
- Millington, TN (22 miles from Collierville, TN)
- 30+ days ago
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
- Memphis, TN (22 miles from Collierville, TN)
- 30+ days ago
- Memphis, TN (22 miles from Collierville, TN)
- 30+ days ago
Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing...
Lead Account Manager, Client Services
- Memphis, TN (22 miles from Collierville, TN)
- 30+ days ago
- Memphis, TN (22 miles from Collierville, TN)
- 30+ days ago
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and...
Manager - Client Services Administration
- Memphis, TN (22 miles from Collierville, TN)
- 45+ days ago
- Memphis, TN (22 miles from Collierville, TN)
- 45+ days ago
Manager - Client Services Administration Memphis, Tennessee, United States Staff Staff Full-Time Southwest Tennessee Community College is a comprehensive, multicultural, public, openaccess...
Customer Care Coordinator / Front desk Receptionist
- Somerville, TN (20 miles from Collierville, TN)
- 60+ days ago
- Somerville, TN (20 miles from Collierville, TN)
- 60+ days ago
Job Position: Customer Care Coordinator (CCC) Reports to: Operational Support Director Full-time or Part-time: Full-time Job Description: Create a “wow” experience for every customer daily. The...
Demographic Data for Collierville, TN
Moving to Collierville, TN? Find some basic demographic data about Collierville, TN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Collierville, TN
Highest Education Level
Customer Service Managers in Collierville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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