Customer Service Manager Jobs in Hilton Head Island, SC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Savannah, GA (22 miles from Hilton Head Island, SC)
- 6 days ago
- Savannah, GA (22 miles from Hilton Head Island, SC)
- 6 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Supervisor, Customer Service Brasseler Medical
- Savannah, GA (22 miles from Hilton Head Island, SC)
- 7 days ago
- Savannah, GA (22 miles from Hilton Head Island, SC)
- 7 days ago
Dont just work somewhere, join Brasseler and be a valued team member of a world-class health care organization! Our Culture: Provides a safe and welcoming environment where team members can...
Remote Work- Bluffton, SC (11 miles from Hilton Head Island, SC)
- 30+ days ago
- Bluffton, SC (11 miles from Hilton Head Island, SC)
- 30+ days ago
Insight Global is actively working with one of the nation's top residential builders to identify a Customer Care Manager for the Bluffton, SC market. Responsibilities: - Manage escalated and large...
Account Manager - Landscape Maintenance
- Hilton Head Island, SC
- 30+ days ago
- Hilton Head Island, SC
- 30+ days ago
Account Manager - Landscape Maintenance Ruppert Landscape Maintenance - 3.3 Hilton Head Island, SC Job Details Full-time Estimated: $63.9K - $79.2K a year 9 hours ago Benefits Paid training Health...
- Savannah, GA (22 miles from Hilton Head Island, SC)
- 60+ days ago
- Savannah, GA (22 miles from Hilton Head Island, SC)
- 60+ days ago
Store - SAVANNAH, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Bluffton, SC (11 miles from Hilton Head Island, SC)
- 60+ days ago
- Bluffton, SC (11 miles from Hilton Head Island, SC)
- 60+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
- Savannah, GA (22 miles from Hilton Head Island, SC)
- 90+ days ago
- Savannah, GA (22 miles from Hilton Head Island, SC)
- 90+ days ago
Job Description: The Customer Service Manager is responsible for leading and directing the day-to-day Customer service operation and the Customer service personnel....
Demographic Data for Hilton Head Island, SC
Moving to Hilton Head Island, SC? Find some basic demographic data about Hilton Head Island, SC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Hilton Head Island, SC
Highest Education Level
Customer Service Managers in Hilton Head Island, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »