Customer Service Manager Jobs in Quebec
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry....
Requisition ID: 219046 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Leads and oversees the servicing of a Client Service team in...
Work Location Type: Hybrid Work location: 4475 Griffith St, Saint-Laurent, Quebec H4T 2A2, Canada As a leading industrial distributor with operations primarily in North America, Japan and the...
Sea Logistics Customer Care Manager, Import- Bilingual English/French
- Montreal, QC
- 14 days ago
- Montreal, QC
- 14 days ago
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal office is looking for a new Customer Care...
Work Location Type: Hybrid (4 days per week in office) Office location: 4475 Griffith, Montreal, QC H4T 2A2 As a leading industrial distributor with operations primarily in North America, Japan...
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary As a SPM...
Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of...
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Quebec
Highest Education Level
Customer Service Managers in Quebec offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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