Customer Service Manager Jobs in State College, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Manager - 3576
- Lewistown, PA (19 miles from State College, PA)
- 28 days ago
- Lewistown, PA (19 miles from State College, PA)
- 28 days ago
Customer Service Manager - 3576 DESCRIPTION/RESPONSIBILITIES:Duties/Responsibilities:* Manages customer care representatives and assigns work to all functions of customer service.* Maintain an accurate...
Facilities Customer Service Coordinator
- Reedsville, PA (14 miles from State College, PA)
- 28 days ago
- Reedsville, PA (14 miles from State College, PA)
- 28 days ago
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology...
- Lamar, PA (22 miles from State College, PA)
- 30+ days ago
- Lamar, PA (22 miles from State College, PA)
- 30+ days ago
... Nittany Valley Drive, Mill Hall, Pennsylvania 17751 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our...
- Lewistown, PA (19 miles from State College, PA)
- 30+ days ago
- Lewistown, PA (19 miles from State College, PA)
- 30+ days ago
Customer Service Manager - 3576 Lewistown, PA 1 DAYS AGO 21092909 Summary Lewistown, PA Competitive Salary 3 Years Experience Post-secondary academic degree, Associate degree No Commisssion 40.00 hours...
- Burnham, PA (17 miles from State College, PA)
- 30+ days ago
- Burnham, PA (17 miles from State College, PA)
- 30+ days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising.Duties and ResponsibilitiesMaximizes...
Store - STATE COLLEGE, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Part Time - Food Service - Customer Service Team Lead
- University Park, PA (1 mile from State College, PA)
- 60+ days ago
- University Park, PA (1 mile from State College, PA)
- 60+ days ago
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply...
Part Time - Auxiliary and Business Services - Customer Service Team Lead
- University Park, PA (1 mile from State College, PA)
- 90+ days ago
- University Park, PA (1 mile from State College, PA)
- 90+ days ago
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply...
Demographic Data for State College, PA
Moving to State College, PA? Find some basic demographic data about State College, PA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in State College, PA
Highest Education Level
Customer Service Managers in State College, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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