Customer Service Manager Jobs in Lancaster, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
Job Details Job Title: Quality & Customer Experience Manager Location: Lancaster, USA Company: The Wenger Group Industry Sector: Agribusiness Industry Type: Input Retail, Cooperative and Related...
- Ephrata, PA (10 miles from Lancaster, PA)
- 1 day ago
- Ephrata, PA (10 miles from Lancaster, PA)
- 1 day ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
- Hummelstown, PA (24 miles from Lancaster, PA)
- 6 days ago
- Hummelstown, PA (24 miles from Lancaster, PA)
- 6 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Client Success Manager, Government - Lebanon, PA
- Lebanon, PA (16 miles from Lancaster, PA)
- 10 days ago
- Lebanon, PA (16 miles from Lancaster, PA)
- 10 days ago
Title: Client Success Manager, Government Lebanon, PA Reporting to: Senior Client Success Manager Location & Travel: This position will be based onsite at the Lebanon, PA VA hospital location....
Assistant Customer Experience Manager
- Elizabethtown, PA (16 miles from Lancaster, PA)
- 24 days ago
- Elizabethtown, PA (16 miles from Lancaster, PA)
- 24 days ago
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
Client Services Manager/ Habilitation You have chosen to deny this site access to your location - please change your preference in your browser if you wish to use this function. Area: Client...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for Lancaster, PA
Moving to Lancaster, PA? Find some basic demographic data about Lancaster, PA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Lancaster, PA
Highest Education Level
Customer Service Managers in Lancaster, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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