Customer Service Representative Jobs in Lancaster, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- East Petersburg, PA (2 miles from Lancaster, PA)
- 11 hours ago
- East Petersburg, PA (2 miles from Lancaster, PA)
- 11 hours ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
Retail Store Specialist (Customer Service/ Merchandising) - Full Time
- Elizabethtown, PA (16 miles from Lancaster, PA)
- 23 hours ago
- Elizabethtown, PA (16 miles from Lancaster, PA)
- 23 hours ago
Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a 30% discount! The pay range for this position is $13.00 - $14.25 / hour and...
Phlebotomy and Customer Service Specialist Ephrata Outpatient Labs ( Full Time/Day Shift)
- Lancaster, PA
- 1 day ago
- Lancaster, PA
- 1 day ago
Phlebotomy and Customer Service Specialist Ephrata Outpatient Labs ( Full Time/Day Shift) Job ID: 262379 Category: Medical Laboratory/Pathology Work Type: FT Location: Lancaster, PA, United States...
Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and...
Retail Store Specialist - (Customer Service/Merchandising) - Part Time
- Elizabethtown, PA (16 miles from Lancaster, PA)
- 4 days ago
- Elizabethtown, PA (16 miles from Lancaster, PA)
- 4 days ago
Company Overview: Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center...
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine....
811467 Phlebotomy and Customer Service Specialist
- Willow Street, PA (8 miles from Lancaster, PA)
- 7 days ago
- Willow Street, PA (8 miles from Lancaster, PA)
- 7 days ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine....
- Mountville, PA (6 miles from Lancaster, PA)
- 7 days ago
- Mountville, PA (6 miles from Lancaster, PA)
- 7 days ago
Under the guidance of the Customer Service Supervisor, the Customer Service Representative will provide an array of consultation and resolution services and inquiries from an incoming 800 number for...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Conestoga, PA (10 miles from Lancaster, PA)
- 9 days ago
- Conestoga, PA (10 miles from Lancaster, PA)
- 9 days ago
The Customer Service Representative makes an impact by- Monitor inventory and generate orders for all assigned DSD accounts....
Phlebotomy and Customer Service Specialist Willow Lakes Outpatient Lab (Full Time/Day Shift)
- Willow Street, PA (8 miles from Lancaster, PA)
- 9 days ago
- Willow Street, PA (8 miles from Lancaster, PA)
- 9 days ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine....
- New Holland, PA (13 miles from Lancaster, PA)
- 10 days ago
- New Holland, PA (13 miles from Lancaster, PA)
- 10 days ago
center experience within the financial services or commercial banking industry CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide...
Customer Service Specialist- Roseville Pediatrics (Full Time/Day Shift)
- Lancaster, PA
- 10 days ago
- Lancaster, PA
- 10 days ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine....
Customer Service Representative
- Columbia, PA (8 miles from Lancaster, PA)
- 11 days ago
- Columbia, PA (8 miles from Lancaster, PA)
- 11 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Associate Customer Support Specialist - IT
- Delta, PA (21 miles from Lancaster, PA)
- 11 days ago
- Delta, PA (21 miles from Lancaster, PA)
- 11 days ago
WHO WE ARE As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in...
Demographic Data for Lancaster, PA
Moving to Lancaster, PA? Find some basic demographic data about Lancaster, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Lancaster, PA
Highest Education Level
Customer Service Representatives in Lancaster, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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