Customer Service Representative Jobs in Lancaster, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Ephrata, PA (10 miles from Lancaster, PA)
- 2 days ago
- Ephrata, PA (10 miles from Lancaster, PA)
- 2 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Customer Service Cashier
- Middletown, PA (22 miles from Lancaster, PA)
- 1 day ago
- Middletown, PA (22 miles from Lancaster, PA)
- 1 day ago
Req ID: 453620 Address: 3555 Vine Street Middletown, PA, 17057 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Customer Service Representative
- Lebanon, PA (16 miles from Lancaster, PA)
- 1 day ago
- Lebanon, PA (16 miles from Lancaster, PA)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
T-Mobile Neighborhood Retailer Sales Associate
- Marietta, PA (13 miles from Lancaster, PA)
- 1 day ago
- Marietta, PA (13 miles from Lancaster, PA)
- 1 day ago
Benefits: Bonus based on performance Competitive salary Dental insurance Donation matching Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time...
T-Mobile Retail Sales Associate
- Mount Wolf, PA (19 miles from Lancaster, PA)
- 1 day ago
- Mount Wolf, PA (19 miles from Lancaster, PA)
- 1 day ago
Benefits: Bonus based on performance Competitive salary Dental insurance Donation matching Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time...
Remote Customer Support Specialist - Certification Bonus $
- Ephrata, PA (10 miles from Lancaster, PA)
- 1 day ago
- Ephrata, PA (10 miles from Lancaster, PA)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Remote WorkWFH Customer Support Specialist
- Hershey, PA (21 miles from Lancaster, PA)
- 1 day ago
- Hershey, PA (21 miles from Lancaster, PA)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Customer Service - TurboTax Product - NO Tax Experience Necessary!
- West York, PA (24 miles from Lancaster, PA)
- 1 day ago
- West York, PA (24 miles from Lancaster, PA)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Remote Customer Support Specialist - Choose your Schedule
- Ephrata, PA (10 miles from Lancaster, PA)
- 1 day ago
- Ephrata, PA (10 miles from Lancaster, PA)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Remote WorkGig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Veterinary Client Service Representative
- Landisville, PA (5 miles from Lancaster, PA)
- 3 days ago
- Landisville, PA (5 miles from Lancaster, PA)
- 3 days ago
Veterinary Client Service Representative Department: Receptionists Employment Type: Full Time Location: Landisville, Pennsylvania Compensation: $15.00 - $16.00 / hour Description At Landisville...
Customer Service Representative
- Leola, PA (7 miles from Lancaster, PA)
- 6 days ago
- Leola, PA (7 miles from Lancaster, PA)
- 6 days ago
The Service Department seeks a Customer Service Representative to join our team in Leola PA....
Customer Service Rep(04878)2422 Willow Street Pike
- Lancaster, PA
- 6 days ago
- Lancaster, PA
- 6 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.DIVERSITYOur mission is to recognize, appreciate...
- Parkesburg, PA (22 miles from Lancaster, PA)
- 6 days ago
- Parkesburg, PA (22 miles from Lancaster, PA)
- 6 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Demographic Data for Lancaster, PA
Moving to Lancaster, PA? Find some basic demographic data about Lancaster, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Lancaster, PA
Highest Education Level
Customer Service Representatives in Lancaster, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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