Customer Service Manager Jobs in Harrisburg, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Hummelstown, PA (10 miles from Harrisburg, PA)
- 6 days ago
- Hummelstown, PA (10 miles from Harrisburg, PA)
- 6 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkCall Center experience preferred. Minimum two years of related experience....
Client Success Manager, Government - Lebanon, PA
- Lebanon, PA (24 miles from Harrisburg, PA)
- 10 days ago
- Lebanon, PA (24 miles from Harrisburg, PA)
- 10 days ago
Title: Client Success Manager, Government Lebanon, PA Reporting to: Senior Client Success Manager Location & Travel: This position will be based onsite at the Lebanon, PA VA hospital location....
Wilson Language Training Customer Success Manager in Harrisburg , Pennsylvania Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed...
- York, PA (16 miles from Harrisburg, PA)
- 11 days ago
- York, PA (16 miles from Harrisburg, PA)
- 11 days ago
Customer Success Manager at Ontra United States About Ontra Ontra is the global leader in AI legal tech for private markets. Powered by industry-leading AI, data from 1M+ contracts, and a global...
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering...
Assistant Customer Experience Manager
- Elizabethtown, PA (16 miles from Harrisburg, PA)
- 24 days ago
- Elizabethtown, PA (16 miles from Harrisburg, PA)
- 24 days ago
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Senior Director of Customer Service
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 24 days ago
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 24 days ago
The Carlisle Group has been retained to search for a Senior Direcotr of Customer Service. Our client is America's Most Admired Home Remodeling Brand, operating in 40+ markets across 20+ states....
Technical Account Manager - OpenShift Container Platform
- Harrisburg, PA
- 30+ days ago
- Harrisburg, PA
- 30+ days ago
About The Job Red Hat's Technical Services team is looking for an enterprise-level engineer to join us remotely as an OpenShift Technical Account Manager (TAM) in the U.S. Eastern or Central Time...
Remote WorkDirector-Customer Service and Collections
- York, PA (16 miles from Harrisburg, PA)
- 30+ days ago
- York, PA (16 miles from Harrisburg, PA)
- 30+ days ago
210842 Director-Customer Service and Collections Location: WellSpan Health, York, PA Schedule: Full Time Remote/Hybrid General Summary Coordinates and supervises customer service, patient inquiry...
Corporate Account Manager - Mechanicsburg
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 30+ days ago
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 30+ days ago
Visual Sound Inc TITLE: Corporate Account Manager - Mechanicsburg ABOUT THE ORGANIZATION: It takes a special company to stand out in today's highly competitive audio visual (AV) market. Welcome to...
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview In todays cyber threat...
#INDGLP Qualifications Education and Experience High School Diploma or GED equivalent; or three (3) years related experience. Supervisory experience preferred but not necessary. Previous retail...
Demographic Data for Harrisburg, PA
Moving to Harrisburg, PA? Find some basic demographic data about Harrisburg, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Harrisburg, PA
Highest Education Level
Customer Service Managers in Harrisburg, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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