Call Center Representative Jobs in Harrisburg, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Customer Service Representative Location: Harrisburg, PA Pay Rate: $17 - $18/hr Shift: Monday - Friday, Day Shift - Remote after 90 days depending on performance. 9:30 am - 6 pm is the primary...
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 3 days ago
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 3 days ago
Are you a natural communicator interested in either starting or continuing your career in sales? Do you thrive in an environment where you can make an impact every day? We're looking for...
Call Center Customer Service Representative
- Swatara, PA (5 miles from Harrisburg, PA)
- 4 days ago
- Swatara, PA (5 miles from Harrisburg, PA)
- 4 days ago
Key Requirements: Minimum 1 year of customer service experience (call center experience is a plus) Computer proficiency and data entry skills High School Diploma or GED (verification required) Reliable...
- Halifax, PA (16 miles from Harrisburg, PA)
- 6 days ago
- Halifax, PA (16 miles from Harrisburg, PA)
- 6 days ago
Mid Penn Bank is actively seeking a Call Center Representative to join our team in either Harrisburg, Halifax, or Pottsville....
Remote WorkClient Support Specialist/Relationship Management (Hybrid 2 days Onsite)
- Harrisburg, PA
- 11 days ago
- Harrisburg, PA
- 11 days ago
State of PA - Client Support Specialist/Relationship Management - 742095 (Local Only/Hybrid 2 days Onsite) Initial interview is virtual via Teams and follow up is on site. Key Skills: Relationship...
Would you like a new opportunity with weekly pay? Did we mention holiday pay and paid time off benefits? We are looking for call center customer service representatives to join our team in...
We want to invite you to apply to our Call CenterRepresentative and Data Entry position in Harrisburg, PA. The pay rate is $18/hr, Monday-Friday with available schedules of: 9:30am-6pm In this...
Demographic Data for Harrisburg, PA
Moving to Harrisburg, PA? Find some basic demographic data about Harrisburg, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Harrisburg, PA
Highest Education Level
Call Center Representatives in Harrisburg, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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